PetflowReviews of petflow.com

Easy, awesome new pet products online order/delivery company recommended to all pet parents 😀

They had what I needed in stock and it came fast.

Website was easy to navigate and shipping was fast. Compared prices and Petflow was the best by far. Will definitely order again

After deciding what brand of dog food I wanted for my new puppy, I did a search for the best price. PetFlow had the best price.

arrogance sales!

RECIEVED THE LAST PRODUCT, I ORDERED. I CALLED YOUR COMPANY TO LET YOU KNOW, THE PRODUCT WAS DAMAGED (BENT). I TOLD THE PERSON, THE BOX WAS NOT DAMAGED, SO THE PRODUCT HAD TO HAVE BEEN PUT IN THE BOX DAMAGED! HE DIDN'T WANT TO HEAR IT AND WAS REALLY RUDE!!!

This was a new Company to me with a good buy on the products I needed so I decided to give them a try. I am VERY DISAPPOINTED: 1) I never received an Order Confirmation Email as stated (checked my Spam) and was rather referred to my Email Provider immediately without even offering to investigate on their end, 2) When I tried to sign in to check the status, there was no record of my Order ALREADY CHARGED TO MY BANK ACCOUNT-- (perhaps why I didn't get the Confirmation via Email and not the fault of Microsoft Hotmail who they blamed), 3) Multiple Phone Reps were quite rude and offered conflicting information regarding shipping/delivery that even varied from that which was available on their Website. When I asked for Site direction in order to view details the Rep was providing for clarity and assurance, he was unable to do so, 4) I do not even know at this point when or if I will get the PAID FOR Order, now past the initial represented date for delivery and with no Site Record of the transaction. I will pursue the reimbursement protection my Financial Institution offers me in these cases, but it is not worth the trouble to have to go that route for just a few dollars saved on the merchandise and hence becoming too low on supply for my Kitty with Special Needs for comfort. This is the first time I have 'strayed' from CHEWY and definitely will NEVER do so again as they have a SPOTLESS AND ERROR FREE RECORD over the course of my YEARS of transactions. Live and Learn and I hope this helps someone. :)

Everything was quick and easy. The Custer service rep was knowledgeable, professional and pleasant