PetflowReviews of petflow.com

You should have known when I placed my order that you DID NOT have it in stock

Shipping was quick. And the order was right. The prices are getting awful high, but I guess that is the due to our rotten economy.

If I could give you a 0 star I would. I was a new customer and I purchased a bag of dog food for my dog that has a super sensitive stomach. I waited 5 days and the food never arrived, so I had to call customer service for them to FINALLY tell me that I was " flagged for fraud " ??? So my dog had NO food, and you never felt the need to send me an email letting me know there was an error with my order. I order things everyday online and have never gotten or heard of getting flagged for fraud. Even when I told customer service about the situation and how my dog now has no food because no one let me know there was a problem with my order, she never offered a discount or help to figure out the situation. You lost a customer who would've done auto ship every month for my dogs food he needs.

BUYER BEWARE!!! PetFlow had so many excuses as to why they couldn’t ship my prescription order; cc wouldn’t work, vet clinic wasn’t on record (it was), my account was flagged for fraud…informed fraud dept would reach out to me. Never happened and then my order of hard to find food went on back order. I told PetFlow to cancel my account. CHEWY is much better. Fast shipping, great customer service, in stock products.

quick service. easy to use

I have not received my product

I still have not received my order.

I buy canned dog food. I should have split my order into two because I could have taken advantage of two discounts that way. It was an expensive order, but I only used one discount. My fault and it cost me. Petflow has the best price on the dog food that I buy. I tell people in the pet food isle in Walmart to consider going to you for pet food. What is the point of offering one order of two cases of canned dog food for the same price as two orders of one case? Your site implies that the two case order is less expensive, but it isn't.