PetflowReviews of petflow.com

REPRESENTATIVES ARE VERY UNDERSTANDING AND EASY TO WORK WITH.

I had a little trouble placing the order initially but that was apparently me rather than the site. Once the order was placed I received an email stating that one of the items was out of stock and would ship from another location. I went to the website and found that on the remaining parts of the order shipping was charged, even though the original order was large enough for free shipping. A phone call remedied that problem and the shipping charges were refunded. Overall not a bad experience for my first order.

Both times that we have ordered. We have gotten out purchase when promised. Only thing I have that may need to be worked on is the ordering site. It took me like 4 times to finally fulfill my order.

Love Pet Flow..been using them for 8 years now!

I've never heard of this company and they sent me an order confirmation. Wouldn't tell me what credit card was used but apparently someone is targeting them -- to gain what, I have no idea. How does using a stolen credit card to ship something to someone who didn't order going to benefit anyone except the merchant who gets the sale?

All of my experiences with PetFlow are amazing.

The first attempt to pay failed due to a fraud control with my credit card. After I approved it, the website did not let me retry the payment, it was some glitch. I attempted calling PetFlow during business hours but I was put on an endless wait of over 20 minutes. I ended up cancelling my order by e-mail, which was taken care of.

Very quick delivery and high quality products. I really appreciated how good they were at communicating the status of the order as well. Will definitely shop with them again.