PetflowReviews of petflow.com

Received order when expected

I had to change my password the past three times I attempted to place an order. Everytime I ended up having to call customer service to place the order. When I tried to tell the agent what was happening with the order app, I kept getting replies that basically called me a liar for what was happening. There are so many other options to buy pet supplies it makes this experience not worth the trouble.

Good company to order better prices

I was pleased with the prices and the products at PetFlow.

The web site is difficult to navigate. It takes several attempts to order a bag of dog food

I placed a large order (my 2nd one). Petflow was running a good special. Unfortunately, they had some internet issues which delayed my order. However, it arrived fairly quickly giving the issues. One of the dry food bags had a puncture hole in it. When I spoke to a representative, she did not hesitate in telling me a replacement bag would be sent out. I spoke to her on Saturday. I received an email on Monday that the new bag was being sent. That was good customer service.

The Person was very kind, but as soon as I hung up the phone, my order was delivered. It seems to me she should have been able to tell it was shipped. I never received an email stating my order was shipped

My delivery was very delayed and then showed up even a day later than it was supposed to. Very dissatisfied with this past order. Petflow wouldn’t even offer to expedite the shipping even though the delay was on their end. Didn’t even offed a discount for a future order.