PetflowReviews of petflow.com

Service is VERY slow and I only received half my order but got charged for the entire order.

Fast shipping and great prices though packaging was weak. The box was literally falling apart as I carried it in. Frankly, I’m surprised the FedEx person got it to the front porch without it disintegrating.

Very responsive even though the issue wasn’t theirs.

I enjoy your site very much but the only drawback I don't appreciate dealing with is the fact that you will not allow a visitor to cancel a subscription order unless they speak or chat with someone from your company. There are too many other websites that make it convenient to do that.

Order was delivered quickly and had a promo code for some free treats..... free shipping too!

After some delay, my order was canceled. But I got no notification that it was canceled and no reason why it was canceled. Really bad customer service. And my poor doggy didn’t get the prescription feed she needed.

Helpful staff, good deals, and customer service

I am a customer for many years. I received a 50% discount email for joining the automatic refilling of the prescriptions (2 for 2 dogs). When I contacted Allivet, I was told I could only get $5 off the $106 total price. I again contacted Allivet to advise I could get 30% off from another company. I was then given a 25% discount by Allivet. What happened to the 50% offer? This has been a bad experience.