PetflowReviews of petflow.com

Great prices and quick delivery, what else can you ask for

I have ordered from them a few times. Each order has has been delivered on ti.e or early and with the correct items.

Items that were supposed to be in stock were not actually in stock. It took almost a full week for the company to advise that the item would not be able to delivered due to not having the item in stock.

Great products at great prices, easy to use website and ordering process. Items delivered quickly. I’ve been telling other dog owners about you. Thanks

I've experienced the same non-existent or care from customer service. I wrote a review three days ago and it didn't published since in was so negative. I would like to thank the call center (I can't call it customer service because there is no service) because I went to the competitor (C***Y) and purchased the same exact product for less money and they have actual customer service.

After receiving a promotional email on 12/28/23 for $25 off an order of $100 or more, I submitted an online order for $146 of cat food and used the promo code; however the promo code was rejected with a statement that it had previously been used. A PetFlow representative emailed me that I had used this promo code on 9/30/22, which I had forgotten. I was sent a new promo code for 15% off, which I appreciate and used to complete my order. However, I do not appreciate being sent a promo code which doesn't work when I try to take advantage of it. I do appreciate the rapid response and 15% off coupon. Also, the two cases of prescription food arrived intact, whch has not always been the case with past orders. This time the packaging had improved. On one past occasion, my order was packed in a box that was too large, and several cans of cat food were damaged to where the contents had oozed out of the cans.

Order our dog food online and shipped directly to house. Love that.

Always have had a great experience buying dry dog food from petflow. I usually order a 30 lb bag and it arrives in 2 days. Very convenient!