PetflowReviews of petflow.com

first order got the next day. next order took 5 days. not acceptable.had to run to petsmart to get there food since its MIA

Great Service!

Delivery is always fast and reliable

good price and good service

Great price and exactly what I was looking for, and it arrived quickly

Has the product and quick delivery. Website is difficult.

Fast but you always send me good offers after I have already purchased something.

Two (2) stars in this case is a reasonable assessment of my experience with PetFlow and third-party pharmacy vendor, VetSource. Yes, I have "the receipts" (i.e.: documentation of all of this). I'll use "they" to refer to both companies. It should be clear which is which at any point. Without going into everything, there is fault on both of their parts. I ordered four (4) boxes of flea/tick and heartworm preventatives for my dogs. They took my money. They eventually communicated with the vet for approvals. I received an email that "Shipment 1 of 1" was on the way and included all four (4) boxes. Two (2) boxes arrived, the others did not. I called to inquire. No one knew anything but would "look into it and let" me know. But nah. Eventually (3-4 calls later from me), there was some communication. I'll say the reps were nice enough - except for one who didn't want to be bothered and asked if he could "answer any more" of my questions when he hadn't yet fully answered what I called to ask - and generally with PetFlow I've had a good experience with food orders in the past few years. But while you might think this falls entirely to VetSource, you'd be wrong. The messages from the PetFlow reps showed that they didn't know which items shipped and which I was waiting for. They said they'd look into it and ship [named items that I'd already recieved] again. I suggested they look more into it before doing that. They did. They also added two credits toward a future order totalling $30. There's more, but I'll leave it there. The remaining two (2) items arrived today. One (1) of the boxes was smashed, but I don't yet know about the contents. We'll see. But I think this star rating is fair given the delays and effort I had to put in.