PetflowReviews of petflow.com

I have been a member of Petflow for over 11 years and while the service hasn't been great it's never been so bad. The problem is - the point of using Petflow is for the service and auto-shipments, so if you cannot get that right than why would anyone use you? I just had an issue a week ago where I couldn't update a credit card (had to close my other due to fraud) on the website so I had to speak with someone. They updated the card and cancelled my auto-ship as I had to order another due to timing of need for food. It turns out it didn't cancel and instead that order along with an order from way back when prior to changing my autoship (reducing the food sent due to the passing of a dog) was then received (and paid for) by me (a week after receiving my last shipment). I have one dog and now I have 6 bags of food, two of which he doesn't eat because they used to be for the other dog. When I called to remediate the situation the customer service rep did everything but help, most specifically trying to tell me I screwed up (over and over). I didn't receive any assurances or comfort from him so after we'd disconnected I decided I'd just cancel my subscription and begin using Amazon. I called and told the person on the phone that I was not happy with the customer service, I wanted to cancel my subscription. She was able to do so within minutes. So if it wasn't for her (who didn't even try to save me as a customer), I'd have given them 1 star.

Great shipping time ! Great product !

Good fast dependable service

great company to deal with, customer service,products etc, always very friendly on the phone, and always quick to correct any problems if you have one, in my case I have never had one, so as far as improvement I would say, you don't need any, keep up the good work !!!!!

Had a bag of dog food that came with a cut in the bag and dogfood spilled out into the box. I emailed customer service. They quickly replied, apologized, and asked if I wanted a new bag or a refund. I got the new bag a few days later. Great customer service!

Sent me a free replacement after FedEx delivered my package to the wrong address. Called to see if they could help me reorder my senior dog's prescription dry food since it needs vet approval, and they offered to replace it for free and contact FedEx as well. Have never had a company so willing to help me and be so understanding about it. Extremely impressed with their customer service.

I am impressed with the shipping of the products. They are on time, every time. Keep up the good work

I had been using the "Big" pet supply company, but when I heard of PetFlow, I thought I'd take a look. Prices vary - so far, always less than the #1, and last order, they were substantially less, with quick shipping, and for whatever reason, cans of pet food don't seem to be nearly as beaten-up when I receive them. Way to go, PetFlow!