Arthur F.
Very difficult to return items through…
Very difficult to return items through the website or customer service. Never got the return confirmation email. Two more calls to customer service got me no where, finally gave up. Ryans Pet is much easier to do business with, NO MORE PET EDGE!
Response from PetEdgeJan 13, 2026
Hi there, we are sorry that you experienced an issue with your return. We did listen to the call and did see a return number for your 3 rakes. We did hear our customer service team member provide you with full details on how to return the product to us. We did let you know there was nothing wrong with the product so you would pay return shipping back to us, but we would give you a refund even though it was out of the warranty period. We have not received your return back yet to issue you a credit. We did try to contact you and did leave a message to call us back to see how we can help out. As soon as we receive your return, we will process it immediately and return your funds to your method of payment. 800-738-3343 we are here M-F 8am-6pm CST. Thank you for your feedback we look forward to speaking with you. PetEdge.