PetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
petedge.com
Website
petedge.com
Category
Pet Stores
Location
Danvers, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Tried to place order on liner. Had difficulty. Called customer service to place order. Was ABRUPTLY informed she would not assist that I had to place order on line! I finally, by trial and error, got the order placed. It was a challenge!! No help from you "customer service"!
Response from PetEdgeMay 29, 2026
Hi George,
Thank you for taking the time to speak with me today, I look forward to receiving an email back from you. Thank you again Sandy
Hi there, we are listened to the call and have addressed the issue, and are very sorry for the inconvenience, and lack of communication on our end. We truly apologize for issue you had and will be connecting with you today. PetEdge
BK
Bonnie K R.
Great service good product
Great service good product! Always satisfied with the products I receive. Customer Service is always great!
Response from PetEdgeMay 29, 2026
Thank you for taking the time to give us a positive review, we appreciate that we provide you with good products, and our great customer service. Thank you for choosing PetEdge for your grooming needs, we truly appreciate your business! 🐕❤️
SS
Sue S.
I haven’t even received the…
I haven’t even received the merchandise! Where is it?
Response from PetEdgeMay 29, 2026
Hi there, we see the order was placed on 05/21 and is due to deliver to you on Monday via USPS. USPS has been having many delays and issues, and we also see that our support team sent you an additional comb via FedEx. You will receive both combs, please keep the other one or donate if you'd like. We are sorry for the slow shipping of USPS and appreciate your feedback. Thank you for choosing PetEdge we appreciate your business!
AN
Anita
Never had any problems with ordering…
Never had any problems with ordering from you
Also like the products I’ve ordered
Keep up the good work
Anita
Response from PetEdgeMay 26, 2026
Thank you for the compliment we truly appreciate it and it makes us so happy to hear that you've liked our products and never had any issues ordering with us. Thank you for choosing PetEdge we truly appreciate you and your business! 🐕❤️
GA
Gabriela A.
Great service
In the beginning there was a confusion and miscommunication about my order. Customer service told me my order was in back order.
After that, pet edge make sure I was informed about my order status and my order came just as expected.
Response from PetEdgeMay 23, 2026
Hi there, we are sorry for the confusion and thank you for letting us know that our customer service clarified everything. We are happy that everything worked out as expected and thank you for your review and choosing PetEdge we truly appreciate your business!
MJ
michele J.
Always exceptional
Always exceptional
Response from PetEdgeMay 22, 2026
Thank you for this fantastic review we truly appreciate you and your business at PetEdge! 🐕❤️
CI
Corinne in Northern C.
Problem resolved right away!
I was having trouble getting my product delivered. I sent you an email and you responded right away. The next thing I know the delivery service is calling me to set up an appt to make the delivery. Everything was perfect! Thank you.
Response from PetEdgeMay 21, 2026
Thank you for your positive review and we are happy to hear that our customer support was able to quickly resolve getting in touch with our carrier to resolve any issues. Thank you for choosing PetEdge we truly value your business!
AM
Ashely M.
Do not order unless youd like to not get items then not get any customer service
Horrible customer service my order was going on a week not shipped the order status pending under every item said estimated shipping the 18th. I called to find out why it hadn't shipped since its the 20th the lady screams the shipping polices at me over and over wont listen when I sy I understand but your page says this and these are the dates. I end up hanging up on her as she refuses to listen at all just keeps reading shipping polices at me that they dont follow. I go to the chat as I dont hear well and am tired of yelling with this lady. Troy comes on I ask him to cancel my order 3x I get shipping policy information I understand again just cancel my order since I have to ask 3 times I assume this is a foreign call center or bots and express as such and ask for a supervisor. He says he canceled my order I get nothing stating this nothing from their website nothing from PayPal nothing at all, so I ask for a supervisor and get told that ill get notification of cancelation on 24 hours and a supervisor will call me i cant hear to si ask to speak to one he disconnected I contacted again the lady acts like a kid and says you were mean to my friend im not talking to you disconnected then I go again and they are just sitting in a circle to bully clients as opposed to helping them. I ask for a supervisor again and am told shes in their huddle all of a sudden I recieve a notice my order was canceled after being told there isnt one only tracking which was also never recieved. I also saw it updated on the website. So they dont follow shipping policies or from what I've seen actually ship at all. They dont actually provide any sort of customer service and bully you as while when one of them acts like a fool to begin with
* in response yall still are not listening I read your polices ans my orde was place at 12:15central time fri YOUR website said under every item it was ro be shipped the 18th which was 48 hours after the weekend and when it shoukd if shipped according to the policies you keep referring to and not following. I understand shipping would take 5-7 days to get to me however according your agent it never left the warehouse I was never sent tracking, and supposedly Sena the 2nd representative that spoke to me and claimed she was a supervisor was NOT even a supervisor. You guys still do not understand the issue which is why I suggested you didnt speak english or were bots......the cancelation email is also typed by Sena after i requested it twice once with Troy who said it takes 24 -48 hours and once with the 3rd agent who said Sena was the supervisor so several of them lied NOT one agent said they were supposed to ship today had the first person I called said that instead of repeating the shipping polices over and over and say it will never update from pending and you dont get tracking there would be no issues however you don't follow your own shipping policies, your reading comprehension since english is your first language is horrendous and your customer service is worse.
Several people on FB when I asked about shipping let me know i shouldn't of ordered from you as this has been their experience as well. Do better.
Response from PetEdgeMay 20, 2026
Hi Ashley,
We understand your frustration and appreciate the opportunity to review your concerns. After reviewing the calls, chat transcripts, and order timeline, and firm and multitude of requests to have agents that speak and understand English, we would like to clarify several points regarding your experience.
Your order was placed at approximately 8:00 PM CST on Friday, May 15. Please note that our business and warehouse operations are closed on weekends and are open from 7am-6pm M-F CST. Our shipping policy, which was displayed below the map on our website at the time of purchase, advises customers to allow 24–48 business hours for order picking and packing, followed by an estimated delivery timeframe of 5–7 business days. To improve visibility for customers, we have since added the same information above the map as well.
At the time of your call today, your order had already been picked, packed, and loaded for shipment. During the conversation, you requested that the order be canceled, and our team processed that cancellation request accordingly. A cancellation confirmation email was also sent to you promptly by our representative.
Our customer service department is a small, U.S.-based team that are dedicated to assisting customers professionally and respectfully. While we understand that delays and misunderstandings can be frustrating, we ask that all communications remain respectful so that our team can effectively assist with resolving concerns.
Following the cancellation, additional communications were received regarding your interaction with our customer service staff. After reviewing the recorded calls and chat history, we found that our representatives were attempting to assist and explain the applicable policies and order status. Several members of our support team expressed concern regarding the tone and manner of the communications directed toward them during these interactions as that was undeserving to them. Productive resolutions require respectful communication from all parties involved, and unkind or hostile interactions make it significantly more difficult for our team to provide effective assistance.
You also requested immediate communication with a supervisor. At the time, supervisors were assisting with other responsibilities and were unable to respond immediately; however, a supervisor did attempt to return your call as soon as possible and we received that email as well.
We appreciate your feedback and will continue working to improve the clarity of our website and overall customer experience.
