Antonio
Your on line service is not good.
Your on line service is not good. I placed an order on January 26th (number 705252), the order was cancelled because it was bigger than $500 and you couldn´t receive that amount BUT it´s not written, the money was "in hold" in the bank and you did not give any notice. When I asked about the tracking number, one of your employees told me about it and asked me to send a "Money Order" or a check but with no address! Finally the order was voided and I contacted by phone trying to retrive it, I could´t so placed a phone order and they gave me all the information for de M.O. witch was sent on February 17th., On March 3th. the order was shipped and the tracking number was created, today shows "on the way" with no date for delivery.
Response from PetEdgeMar 7, 2023
Hi Antonio... We've reviewed your accounts entirely and did see an issue with your first account. We would be entirely unaware if your bank is holding funds that would be something on your end as it's your account. We did listen to the call, and you were given the correct address to send the funds to for your order, and that order has processed, shipped, and been delivered. We appreciate you taking the time to review us and understand your frustrations. Thank you for being a PetEdge customer.