PetEdgeReviews of petedge.com

Response from PetEdgeJul 20, 2023

We apologize for the delay of your product and reviewed your recent order. It appears that our carrier UPS has the estimated delivery date for the remaining items as 7/24, we are unsure about the reason for the delayed shipping timeframe as these shipped out from us on 7/13 and realize how frustrating this is. We will have one of our agents reach out to you about this. We appreciate you, and thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeJul 20, 2023

We apologize, we cannot ship our packages ground to Hawaii, it must go via air. Unfortunately, Hawaii and Alaska are not part of the contiguous United States. We are very happy to help our groomers in Hawaii, and Alaska unfortunately our free shipping is not available. We've listed the information below under our promotions tab relating to free shipping. Thank you for sharing your feedback, we truly appreciate your business at PetEdge. Happy Grooming.

Response from PetEdgeJul 21, 2023

Hi there, we definitely understand your frustration, and I'm so happy to hear we were able to resolve this issue. We are using your review as a coaching opportunity for our customer service team and appreciate you bringing this to our attention. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeJul 20, 2023

We're so happy to hear you received your products quickly, thank you for your review! We appreciate you taking the time to review us, thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeJul 19, 2023

This is fantastic to hear, and thank you so much for taking the time to share your online ordering experience with us! We appreciate you, and thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeJul 19, 2023

That is fantastic to hear, thank you for sharing your recent shopping experience with us, we really appreciate it! Thank you for your review, and thank you for choosing PetEdge for your grooming needs your business is appreciated!

Response from PetEdgeJul 19, 2023

We apologize for your incomplete shipment and reviewed your order. It does look like an item was on back order, this shipped 7/14 and is due to arrive by tomorrow 7/19. We will have one of our customer service representatives who speaks Spanish reach out to help you with this. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeJul 18, 2023

We're so happy to hear you received your products quickly! We appreciate you, and thank you for choosing PetEdge, we truly value your business!