PetEdgeReviews of petedge.com

Response from PetEdgeOct 5, 2023

We appreciate you taking the time to leave us a good review! Thank you for choosing PetEdge!

Response from PetEdgeOct 4, 2023

Thank you so much for taking the time to give us a fantastic review, we truly appreciate it and happy to hear everything went well with your order. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeOct 4, 2023

Thank you for sharing your experience with us we truly appreciate it! Thank you for choosing PetEdge for your grooming needs we truly value your business!

Response from PetEdgeOct 4, 2023

We are very sorry to hear you were unhappy with your experience. We do make our back order items clear on our site and unfortunately those dates are subject to change by the manufacturer. Again, we do apologize for the inconvenience of our products being out of stock and we thank you for your feedback.

Response from PetEdgeOct 4, 2023

We appreciate you taking the time to leave us your feedback. We are experiencing delays at this time. We did review the phone call and didn't find that an expected arrival date was given but rather we informed you of our usual shipping time. Your order did leave our warehouse and it is on its way to you now. Again, we apologize for the inconvenience and we truly appreciate your patience on the matter. Thank you for choosing PetEdge.

Response from PetEdgeOct 4, 2023

Hi there, we received your IG review yesterday, and listened to the call in its entirety and reviewed our cameras in our warehouse. You had JeTara on the phone and she is a fantastic rep., but you seemed upset with this situation instantly. When viewing our cameras from our warehouse there was no dent in the box, so we apologize for the shipping of your product from our vendor that unfortunately had damaged the package. We thank you for bringing this to our attention as we have put in a claim with UPS for the issue. We definitely want to make things convenient for our customers so we are more than happy to just let you keep the item that you have and are also sending you another one that will be dent free leaving our warehouse. We hope that in the future that you will consider that we have no control over what happens after we release an item to our shipping vendor. Thank you for sharing your experience with us, as we appreciate your business!

Response from PetEdgeOct 3, 2023

This is fantastic to hear, and thank you for sharing your review with us, we appreciate it! Thank you for choosing PetEdge for your grooming needs, we truly appreciate your business!

Response from PetEdgeOct 3, 2023

Hi there, we see your order was placed on 09/27 and it does take 24/48 hrs for processing and packing and 3-7 business days for delivery in which the weekend is not considered business days. We are showing via your tracking that your items will be delivered to you tomorrow. If you didn't receive your tracking info, please call us at 800-738-3343 and we can give it to you. We apologize that you feel we fell short of your delivery expectations however, we are a smaller business, and unless a customer chooses an expedited delivery this is our standard delivery. Thank you for sharing your experience with us.