PetEdgeReviews of petedge.com

Response from PetEdgeMar 4, 2024

This is fantastic to hear and thank you for sharing your experience with us. Thank you for choosing PetEdge we do appreciate your business!

Response from PetEdgeMar 4, 2024

Hi there, and we do apologize for the backup, we ramped up on our tradeshows, and it's definitely impacted our turnaround time. We definitely feel what you are saying and are doing our best to keep up. We appreciate your business and taking the time to share your experience with us, and hope to get back on track here very soon. Thank you for choosing PetEdge. ♥

Response from PetEdgeMar 4, 2024

Hi there, if we processed a shipping label for you it should've been in your inbox within 30 minutes, it could've gotten stuck in your spam folder. If you ever have an issue receiving a label again, we are more than happy to mail one directly to you or send it again. We are sorry for any inconvenience that was caused, and hope that if the need arises again this is resolved much more quickly. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeMar 4, 2024

Hi there, we are very sorry to hear of this frustration, and also very sorry to see that our agent had told you that posting this review would be the best option, which it's not. We have sent your complaint to our Marketing department, to let them know that you received 11 emails regarding a review, as they are able to track every email going to our customers. We apologize for whatever is transpiring and causing this issue, but our Marketing department will be able to assist with this issue. Thank you for letting us know about this experience and allowing us to find a resolution to the issue. Thank you for choosing PetEdge we truly value your business ♥

Response from PetEdgeMar 4, 2024

Thank you for taking the time to share your experience with us, and we see that Carlmarie was able to assist you on the phone, we are sharing your review with Carlmarie, and the customer service team, this will start their week out right. Thank you for choosing PetEdge we appreciate your business ♥

Response from PetEdgeMar 4, 2024

This is fantastic to hear and thank you for sharing your experience with us. Thank you for choosing PetEdge we appreciate your business! Happy Grooming :)

Response from PetEdgeMar 4, 2024

Thank you for your feedback and we will pass along the issue. We appreciate you taking the time to give us a positive review, and thank you for choosing PetEdge as we do value your business ♥

Response from PetEdgeMar 1, 2024

Hi there, we hear you and understand your frustration however, our items that come directly from our vendors we unfortunately have no control over their shipping costs. Just so you are aware if you haven't signed up for our texts and emails please do so as we often have free dropship coupons where we pay the shipping. We are sorry to disappoint you, but please watch for our specials. Thank you for choosing PetEdge we truly appreciate your business!