PetEdgeReviews of petedge.com

Response from PetEdgeMar 15, 2024

Hi there, thank you for your feedback, but the item is not on backorder, and is due to deliver to your home tomorrow. We are having a customer service specialist contact you and give you the tracking information. We are sorry for any inconvenience this has caused you but do see the order will be there tomorrow. Thank you for choosing PetEdge we appreciate your business.

Response from PetEdgeMar 15, 2024

Hi there, we understand your frustration and we are equally frustrated. We are doing our best to get items in stock and have a dedicated to team watching when products come in stock, to make sure we are contacting customers or if we can switch a product out for them as well. We are working through a difficult time of keeping product in stock as soon as it comes in, it's out. We are doing our best to get ahead of the issue, and hopefully will see a resolution soon. Thank you for your feedback, and choosing PetEdge for your grooming needs, we truly appreciate your business. ♥

Response from PetEdgeMar 15, 2024

We ♥ hearing this and thank you so much for taking the time to give us a fantastic review. We appreciate the shoutout on customer service, thank you ♥ Thank you for choosing PetEdge for your grooming needs we truly value your business ♥

Response from PetEdgeMar 15, 2024

Hi there, thank you so much for the great review, and thank you for the shoutout for our customer service team as well. :) Thank you for choosing PetEdge we truly appreciate or customers, and your business ♥

Response from PetEdgeMar 15, 2024

Hi there, we understand your frustration, and appreciate your feedback. We had an issue in our warehouse causing the delay, and unfortunately it has delayed many orders. We apologize for the inconvenience this has caused you and appreciate you letting us know. We are working diligently to get through our warehouse issue and should be back on track soon. Thank you for choosing PetEdge we appreciate your business.

Response from PetEdgeMar 15, 2024

Hi there, we only see that you've had two orders with us. One in February of 2023 and the most current order with a single item on the order. We supply an invoice with every order if for some reason you do not have yours, we are sending you another invoice via email for the one item on the order. We are also going to have our customer service specialist contact you to find out what extra items were placed on your order as we are not seeing anything on our end more than the one item. We appreciate you taking the time to let us know of your dissatisfaction, however we are eager to find a resolution to these issues. Thank you for choosing PetEdge we appreciate your business.

Response from PetEdgeMar 15, 2024

Thank you for taking the time to give us a positive review, we really appreciate it! Thank you for choosing PetEdge for your grooming needs, we truly appreciate your business ♥

Response from PetEdgeMar 14, 2024

Thank you for taking the time to give a positive review we appreciate it!! We are happy we still have your items in stock, but yes, the prices have increased which we aren't happy about either :(. Thank you for choosing PetEdge we truly value your business!