Juliana Z.
The website was very difficult to…
The website was very difficult to update information. The products are great. However the website crashed all the time. To update my billing information I had to do it several times. I purchased more than $99 to get free shipping and they charged for shipping.
Response from PetEdgeJun 18, 2024
Hi there, we are unsure why the website was crashing, but have sent this record to our IT and Marketing Dept. and we do see when it crashed it didn't communicate to receive the free shipping, we have fixed that on our end, and you're getting free shipping. Thank you for letting us know of our website issue, we apologize for the inconvenience this has caused, and hope that we have rectified this for you. Thank you for choosing PetEdge we truly value your business.