PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing7,175 approved reviews, newest moderated first
Heather D.
I couldn’t check out. Page was just loading when I submitted payment.
Response from PetEdgeJul 8, 2024
We are very sorry that this happened to you and are looking into any issues with our website from the weekend. We appreciate you letting us know but are sorry for the inconvenience. Thank you PetEdge
Annette
I started a chat and it was immediately ended, no explanation. I was also unable to email them to ask a question due to the email service being unable to process my emails (I tried multiple times)
Response from PetEdgeJul 8, 2024
Hi there, we are closed on the weekends, and it seems there was something that happened to our website over the weekend and we were unaware. We apologize for the inconvenience and thank you for bringing this to our attention. PetEdge
Gary
The ease of it.
Response from PetEdgeJul 9, 2024
This is fantastic to hear, and thank you for sharing your experience with us, it's appreciated!! Thank you for choosing PetEdge we truly value your business! 🐕❤️❤️❤️❤️
Nancy K.
Easy to navigate to what you need and the descriptions of the product.
Response from PetEdgeJul 9, 2024
We have been working on enhancements to our website so it's great to hear that it's working. Thank you for taking the time to share your experience with us, we really appreciate you and your business at PetEdge. Thank you! PetEdge. ❤️❤️🐕
Lisa F.
Could not use the $30 discount coupon.
Response from PetEdgeJul 9, 2024
Hi there we are sorry for the issues you were having and didn't see the promo code in the order however, we have honored the promotion that was: 4th of July 3 Tier promotion: Save up to $30 off your order - limited time! • $10 Off + Free Ground Shipping on qualifying orders $99-$198.99 • $20 Off + Free Ground Shipping on qualifying orders $199-$298.99 • $30 Off + Free Ground Shipping on qualifying orders $299+ Your order qualified for the first tier, and we have credited your account. We apologize for the inconvenience and thank you for bringing this to our attention. PetEdge
Christine D.
My only complaint is the only shipping option is FedEx. They are awful where I live and a nightmare to deal with. If there were different options would be 5 stars all the way!!
Response from PetEdgeJul 9, 2024
Hi there, we did have UPS but recently switched to FedEx to hopefully enhance our shipping experience for our customers. We do our best to resolve any issues with any of our shipping methods, so if you have any problems, please call us 800-738-3343 as we have high expectations of our shipping companies and hold accountability to them. Thank you for your review and thank you for choosing PetEdge we appreciate your business! ❤️🐕
Trish W.
You just have a horrible website.
Response from PetEdgeJul 8, 2024
We are so sorry to hear this and thank you for letting us know where we can improve. We would love to know exactly what happened so that we can let the right department know of what issues need to be addressed. We apologize for any inconvenience. PetEdge
LORI W.
I had to restart my order 5 times! PayPal rejected my payment because the amount didn't match? That put me on a journey that started the process over but each time I went back in, the website recognized my info and kept making the same mistake and wouldn't let me order. Pain in the ass.
Response from PetEdgeJul 8, 2024
We are so sorry to hear this and are unsure as to what happened. We are sending your issue over to our IT department to see if they can figure out why the website was giving you so many issues. Thank you for letting us know about this experience, and we are checking into the issue. Our apologies, PetEdge.
