PetcubeReviews of petcube.com

Great customer service- delivery was very fast and well protected. The petcube was a gift so I am waiting to here how the cats like it.

Customer Service...... what service.

Purchased a Petcube Play + Mount in Carbon Black before the holidays intending to give as a gift. Received the mount only with my shipment and it took an hour to get a hold of anyone at Petcube. When I did they told me that they weren't sure what was happening but had sent a request for information out to their sales team and would get back with me. A day after Christmas I have been sent an additional shipping label with no explanation from the company. Beyond upset with the lack of communication and not even sure how half of an order gets shipped out from a facility right before Christmas no less.

Great service great devices

The support team did their best to help me with the information available to them, although at one point they just plainly stopped responding to my questions. I am extremely disappointed with the entire transaction experience. The item was not delivered at the promised date. I sent 2 Emails that went unanswered. When I called customer service, it went straight to voicemail or a busy signal. I finally got through the online customer service via chat and was told that the item was never in stock to begin with at the time I purchased it. I should not have been able to purchase it if it were not available. Also, I was never notified of any potential delays to the order throughout the time I waited for delivery. I'm also very convinced that it would not have been shipped if I never reached customer service. Meanwhile, the price has dropped significantly (50% down) since my purchase, and yet I still had not received the item. So in the end, I paid a premium for a product that did not arrive on time, and I was very surprised to learn how the operations was handled.

I ordered my wife's Christmas present on December 8th and received an email the next day stating that my order would arrive by December 13th. On December 15th I called the support line and was told that my item had shipped. On December 17th I called and asked for the tracking number. I received an email on December 18th that showed a tracking label had been created that afternoon. On December 21st I called the support number again and was finally told that my order had been delayed because the particular color of camera I ordered was out of stock. While everyone on the phone and via email were very friendly, I felt like nobody really knew what was going on. I understand the enormous volume of orders during the Christmas season and I appreciate the difficulty of getting all of those orders filled and out in a timely manner. I would simply suggest a more transparent system when a back-order is inevitable. In the end, the product will arrive a couple of days after Christmas and I'm sure my wife will love it.

Petcube is fun to use and watch the pets. It is a bit cliche may be the internet connection. But I still love it.

Just bought the petbite 2 days and already mechanical issue. Called Petcube, they help to run some tests, but no result. Now awaiting customer service to respond after sending performance email to customer support. Hopefully, it will get fixed. Very disappointed.