PetcubeReviews of petcube.com

Petcube is an amazing company and the products they carry surely live up to a very high standard, I am so happy with it and so is my dog. Thank you Petcube! I will definitely recommend it to others.

I ordered the Petcube and the Petcube play mount. The Petcube came, but the play mount never did. I have sent numerous messages to the company about this and have received no response.

I have only given 1 star because I have had my Petcube since Christmas & have not been able to use yet. I’ve had a problem connecting it & have made numerous calls to remedy this. I am still waiting to hear from them!

Customer service has been terrible. I have been trying to contact them since the end of November and only respond to half of my emails!

I am very disappointed in this product. First when I'm at work and want to check in with my pets, it makes a "ding" sounds which sounds like a doorbell. That makes my dogs go crazy. So I have to keep the app open showing the video so the sound doesn't make them bark. The sound has problems with clarity. Often me talking is all garbled and unintelligible. If I'm not near a network like work, it disconnects and/or can't find a network. There are just too many problems with this product which I am returning.

I love love love my Petcube talk about stalker mode on my little one lol all out of love and wanting to be present yet working!!!!

This product needs improvement, it’s poor quality. When you’re trying to check up on your pet, you can hear your self talk, which is annoying and the image is not clear. When it dispenses treats it makes a mess and dispenses multiple treats instead of just one. Would I recommend this product, probably not.

After I received an email that Petcube order had shipped I didn’t think there were any problems with my order. I am currently deployed overseas and I do not always have a reliable connection to the internet so I missed an email from Petcube trying to verify my shipping information again. So, because I couldn’t reply to their email in a quick turn around my Petcube order was canceled without my concent. My money was refunded, but doesn’t not help fix any of my disappointment. I notified customer service to see if there was anything that could be done about my order and their reply was just a statement about what back about what happened and I have not received any reply back to my follow email. I was very excited about this, but the experience over all has been a little unsettling. I’m not sure if i have enough trust in this company again to try and make another purchase while I am deployed if this could happen again or if I even want to at this point. Not very supportive of the troops.