Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Belinda L.
The operator was very helpful and was able to resolve my issue!
Response from PetcubeFeb 16, 2022
Hi Belinda, We are grateful for your support and we highly appreciate your feedback! We are also happy that we were able to help you resolve your problem. I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. All the best, Petcube Team
Emily R.
Great for motion detection AND SOUND notifications, works well at night time too. The quality isn't great when you zoom in but it's worth it for the price. UPDATE: The PetCube cam was great for three months, with two cams, and paying for the month to month subscription. After 3 months, I upgraded to the 12 month subscription for $119.51 and it logged me out of the app, I tried to log back in with my credentials but I kept getting "incorrect password" I pressed forgot my password on PetCube app multiple times, never received an email. I put an inquiry in on their website, and I also emailed them. No response. I can no longer use my PetCube cams and I will be returning them. Disappointed because the first 3 months were great. What a scam.
Response from PetcubeFeb 14, 2022
Hi Emily, Maria, here with Petcube Customer Care! I’m so sorry to hear about your experience, all of these issues don’t seem to be common, and would love to offer my personal assistance in helping you solve them and make sure you get the best experience going forward. Please contact me at [email protected] with your Petcube username or email address and I’ll be happy to reimburse you for the plan, fix the issues you’re having or help you with the replacement device if it’s needed and make it up to you for the inconveniences caused. Customer satisfaction is our top priority, and we really want to make this right for you and get you and your pet to enjoy the Petcube. Thanks and look forward to hearing from you soon. Hoping you are well, Maria Petcube Team
Bernard L.
My friend gave me a Petcube play several years ago and thought it was time for an upgrade when Petcube cameras were on sale. Was impressed with how well it worked in low light and the blue light was less noticeable than the white on the old camera. Bought a second Petcube camera to watch our bedroom. While on vacation one camera went offline and needed to be reset. I complained to Petcube and they offered assistance. When we returned had trouble getting camera online and switched locations soon both camera were offline. Was notified of a problem with Petcube servers and when that was resolved both cameras connectedness and are still working. It is nice to know that help is available.
Response from PetcubeFeb 14, 2022
Hi Bernard, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
PetCube U.
It would be great to have the option to select multiple video files to delete at once rather than having to do it individually. Otherwise so far so good!
Response from PetcubeFeb 14, 2022
Hi, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
JMK
Your cameras went offline and you did not notify your customer. I spent time troubleshooting what I believed was an issue on my end. This is an area where you should improve and be proactive. Customer service response and promise to make improvements in the areas of concern was admirable. The team appeared to take a genuine interest in customer satisfaction. Thank you!
Response from PetcubeFeb 10, 2022
Hi Janice, Thank you for your feedback, and I'm so sorry that your experience with us fell short of expectations. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected] Best, Petcube Team
Elizabeth P.
Petcube is a great service, but their customer service team is even better!! My Petcube was having audio issues. Not only did they respond fast and were super helpful, but they continued to work on things on their end until the issue was resolved. I really appreciate Petcube!!!
Response from PetcubeFeb 1, 2022
Hi Elizabeth, We are happy you're pleased with the results and that we were able to help. I'll be sure to relay your message to the team. If there's anything else we can do to help, please let us know! All the best, Petcube Team
Brian K.
I just got off the CHAT with Yulia At customer service, they did an awesome job in resolving my question professionally. I love the cameras the original petcube that I have it works really good compared with some of the other amcrest and anothers oh, it is very easy to use and works well with an Android as well as a iPhone
Response from PetcubeJan 31, 2022
Hi Brian, We are grateful for your support and we highly appreciate your feedback! We are so happy that we were able to help you resolve your problem. I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Terri B.
This is a cam with excellent picture. It was easy to set up and once I decided where to place it works just like I wanted. The cost was also remarkably low for such a product. It does need to stick on wall but rotates so nicely to catch many areas. Highly recommend it.
Response from PetcubeJan 24, 2022
Wow, Terri!! It sounds like you are enjoying your petcube device. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! All the best, Petcube Team
