Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Josh P.
Always pretty quick to get back you! Very helpful with any questions.
Response from PetcubeDec 8, 2022
Hi Josh, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We are happy to be of assistance and remain available if you have other questions or concerns. Warm regards, Petcube Team
Sandra A.
Great product and service plus helpful team whenever you need any help
Response from PetcubeDec 6, 2022
Hi Sandra, We are grateful for your support and we highly appreciate your feedback! Thanks for placing your trust in us and your willingness to share. Please recommend us to your friends and family. All the best, Petcube Team
Melissa S.
This company has the best customer service that I have experienced in years. Prompt, helpful, experienced and great follow through. I wish all companies used their process!
Response from PetcubeDec 6, 2022
Hi Melissa, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations! Best, Petcube Team
Disappointed C.
Why is it so hard (or impossible) for two people with the same pet in the same home to use the same camera? When partner connects his phone to camera, it boots mine off. We are in the same petcube "family" but he still can't see anything from the camera? This is incredibly stupid. Also, you might want to check the ads for your store. There is an ad for "Petcube Care Up to 90 day video history + pet and human alerts $3.99/month" and when I click on it, the 90 day video history is clearly with the $9.99/month? I think I'm on the $5.99/month plan but I have no easy way to check if it booted me off of this when it disconnected me from the camera. Also, camera doesn't seem to catch most pet movement during the night, very disappointing. Can't wait for a better product to come out.
Response from PetcubeDec 4, 2022
Hi, This is Maria with Petcube Customer Care team. I am sorry to hear about an issue with camera sharing and confusion about our Care plans. Please contact [email protected] and look for me, and would be happy to help you resolve your concern and make it up to you for the inconveniences caused. Looking forward to hearing back from you. Hoping you are well, Maria Petcube Team
Raina L.
The chat service had very fast replies and the agents were very helpful. Also, what was added to the experience, was if the chat service disconnected they would email you to make sure if further help was needed.
Response from PetcubeDec 4, 2022
Hi Raina, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We are happy to be of assistance and remain available if you have other questions or concerns. Warm regards, Petcube Team
Bridgette D.
its great and afforadable. easy to use also. will stay with pet cube
Response from PetcubeNov 27, 2022
Hi Bridgette, We are grateful for your support and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
James F.
The Petcube tech is great (I have 4 cameras to monitor my 2 dogs throughout my apartment), and the support are very helpful. I was having problems receiving notifications via the app, the team were great in helping me troubleshoot and get everything working correctly
Response from PetcubeNov 27, 2022
Hi James, We are grateful for your support and we highly appreciate your feedback! Thanks for placing your trust in us and your willingness to share. Please recommend us to your friends and family. All the best, Petcube Team
Des
Great camera but even greater support when you need it. Highly recommend!!
Response from PetcubeNov 27, 2022
Hi Des, We are grateful for your support and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
