PersonalHour Pilates USReviews of personalhour.com

“I’ll be honest—my experience didn’t start off well. My order took longer than the expected 12 weeks, and I found the initial customer service to be very frustrating and unresponsive. However, after reaching out to leadership, I was contacted directly by the Nadia the CEO and COO Joseph, and that completely shifted my experience. They were attentive, took full accountability, and worked quickly to resolve the issues I had with both customer service and shipping. It was clear they genuinely care about their customers and their reputation, which made a meaningful difference. Based on how well they handled my grievance I would purchase a reformer from them again. Most importantly, the reformer itself is excellent quality—well-made, sturdy, and absolutely worth the wait. While the process had its challenges, the way they handled the situation and the final product have left me with a positive impression overall.”

I find it much easier to find fault than to compliment. That being said…. I am thoroughly impressed with not only my Janet 2.0 Elite reformer but also the company as a whole. It took me well over a month to decide on exactly which reformer to purchase from Personal Hour as it had to fold and easily maneuver into a closet when not in use. I had a lot of questions in several emails to customer service. Each one was answered quickly. Everyone was extremely helpful. My reformer was just delivered. The shipping crate was constructed better than most houses. Unpacking it is definitely a two person job. The quality of materials used and the construction of this reformer epitomizes what it means to be Made in America. Something which is sorely lacking today. During unpacking I damaged the footbar cover. I emailed the company Friday evening and inquired as to how I could replace it. They responded to me the next day, Saturday, saying they would replace it at no charge. Who does that? It was my fault. Every single piece (and I mean EVERY) of the reformer is high quality and beautifully crafted. I am a very picky person and can find no fault with anything. It functions perfectly and the bed is whisper quiet. I look forward to using it for many years to come. Well worth the price and the 8 week lead time!

We recently added these reformers, towers and cadillac to our studio and have been happy with how they’ve supported our growing class schedule. The carriage is smooth, the setup is straightforward, and they’ve been a solid, reliable addition for both instructors and clients. A great option for studios looking to expand their equipment and increase capacity.

I purchased the Zous Pro reformer in early March. It arrived within a week (Ohio to Maryland). It was well packaged, & the delivery communication was great. There was minimal assembly on my part. I should mention, I had never taken a reformer class, & I still managed fine. Seriously, I had never seen a machine in person even. There are videos & the manual on their site. I am taking private lessons to learn how to use the machine. The instructor brought up an adjustment for my height that confused me (she was using a different brand of machine). I emailed Personal Hour, & they helped me figure it out. Emails were very timely & polite. I have seen others complain about getting customer service, but when you email, as thet request on the site, you get an expedient response. Very, very happy I took the chance with this company.

I love this reformer, it folds nicely and fits my smallish workout room perfectly. It's really quiet and smooth operating as well. I stopped in at the Dublin Ohio store and was shown all the reformers which helped me decide on the folding one better than just looking at them online. I tried several in the store and they all look to be really well made, so if you cannot go to the store, you won't be disappointed by the quality. I'm so glad I don't have to drive to a studio and pay over $250.00 a month any longer. Thank you Cheryle

Purchased the Nano Pro Max in Bone and LOVE it! It is as nice, (probably nicer) than the reformer I use at my gym/studio. Met with Chris and he helped me decide between the Janet and the Nano Pro Max. Ultimately I wanted the heavier, sturdier reformer but both were amazing. (I figured I may get my husband and boys to possibly use it and wanted the additional options for spring tension. If you’re looking for a reformer— this is where you want to purchase from a local OH company. Pick up was a breeze and they helped uncrate and load it into our vehicle.

Chris Valentine

I recently purchased the Personal Hour Nano Elite Plus Reformer with Tower, and I couldn’t be happier with it. The machine is absolutely beautiful and feels very high quality. The carriage is incredibly smooth, and the padding is comfortable, which makes workouts really enjoyable. Installation was surprisingly easy, and everything felt well-designed and solid once it was set up. One of the things I appreciate most is the spring mechanism—it offers so many combinations that it truly works for every level, from beginner to advanced. It gives a lot of flexibility for different workouts and progressions. I’ve only had it about a week, but it already feels like a fantastic addition to my home studio. Customer service has also been spectacular. I made a mistake during the ordering process, and their team bent over backwards to help me find solutions and options so I could still get exactly what I wanted. That level of support really impressed me. Overall, I highly recommend this reformer to anyone looking for a beautiful, well-built machine with excellent functionality and outstanding customer service.