ulisses G.
The shopping experience this time was not very good
I am not very satisfied with my shopping service. The received goods are all scratched. I contacted customer service and was only willing to compensate me with $50. I couldn't return the item and had to accept this option. I chose a 4-star logistics service, but for the product and your customer service, I can only give it a 1-star rating,
Response from PersonalHour Pilates USApr 7, 2025
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We completely understand how frustrating it is to receive a product with damage, and we appreciate you bringing this to our attention. Since your order, we've made important improvements—we now work with more reliable shipping companies and have additional inventory in stock to quickly replace any items if needed. We’d be happy to make things right by sending you a new carriage as a replacement. Please reach out to us through our Contact Page here: 👉 https://personalhour.com/pages/contact-personalhour Our team will assist you promptly. Your satisfaction means a lot to us, and we’d love the opportunity to turn your experience around.