PersonalHour Pilates USReviews of personalhour.com

I absolutely love my reformer! Best investment I could make. Great quality, color, wasn't all that long from order time to receiving it. I ended up getting a full reformer vs a fold up, because of all the extra parts, jump board/box/platforms! My reformer instructor friends are looking at ordering for their business from here, vs the other places, because of the quality and price vs their high priced ones they were looking at. Highly recommend Personal Hour!!!!!

The quality of this reformer is AMAZING! It was easy to set up (took me less than an hour), is comfortable, and glides effortlessly and silently. The crate my reformer came in didn’t look anything like the videos they had on their site but when I called and asked how to open it, they not only were happy to help but they FaceTimed me and had the warehouse people show me how to open it. The customer service at this company is truly unmatched and I can’t thank them enough for their help. I was also able to open the crate myself after they showed me how to do it. I will definitely be ordering a tower for my reformer at some point from them after having such a great experience with them

From beginning to end my purchase was excellent. I ordered an in - stock reformer which was shipped in about 2 weeks. The date to be shipped was listed on the website upon ordering so i knew there would be a wait. Once shipped i was contacted via text by the delivery company to set up a delivery date. The driver came on the date and time and was extremely polite and courteous. My reformer was packaged beautifully and super easy to assemble. personal hour also notified me via email when my order was preparing to ship and contact info if needed. My reformer is built well and works wonderfully! great product.

I just love my new reformer. Really well made and nice looking too. Great customer service!

Within a few days of ordering my reformer, i got a phone call from PersonalHour, telling me they were shipping that day, and within 1-2 days, the shipping company would contact me to set up time and day delivery. 100% happened. My reformer was packed in a perfect crate, my son carried the reformer inside, and pretty quickly, i was doing a studio like flow following one of PH videos. The quality is as good as any studio I've been to. I'm so happy to have this here, i hop on whenever i feel like it. It's a great reformer.

The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack of content. I don't want to search their website to find updated material, and the lack of a live agent or phone number is frustrating. This is an expensive and a beautiful machine; and it is a bummer to not have better customer support. Once Mark called me back, he was very helpful; however, I am still addressing the app after 10 days. I cannot find on demand or the search will not work to sort classes, nothing on the tower and instructor classes... They are constantly sending $50 off for items in your cart or offering 10% off, but the codes do not work. The company needs to put time and energy into communication and timely correspondence. Pilates is suppose to bring balance, strength and center relieving stress...Personal Hour needs to figure out how to remove the chaos in their poor communication and manuals.

I’m very happy with my Janet reformer. I’ve had it for 2 months. Shipping was excellent and well communicated. The wheels started squeaking after a month. Product support was great. They were quick to respond. We even did a FaceTime call. First tried oil but that didn’t work. They sent me new wheels and that solved the problem. The reformer is solid and the accessories are just right. The box is very comfortable. The pulleys, ropes and springs are as expected. I use it several times a week

I am pleased with my Zous reformer from PersonalHour. I was waiting for three months for a reformer from another company and ended up canceling because they were having logistical problems. I ordered the in stock Zous reformer from PersonalHour and received it in less than two weeks. I must say I am pleased with the quality of this reformer and how whisper quiet it is. I’ve done several workouts on this bad boy and I must say, I am pleased. Overall I am satisfied with this purchase. Also, I do own an entry level reformer. I am amazed at the difference between the two. I feel that there is so much more that I can do with the Zous that I couldn’t do with my other reformer. I had problems with wheels falling off and shoulder rests splitting. These are things that prompted me to invest in a more studio quality reformer. I have no regrets.