PersonalHour Pilates USReviews of personalhour.com

Response from PersonalHour Pilates USJun 23, 2026

Thank you so much for taking the time to share your experience! We are truly honored that after months of research, you chose PersonalHour for your first reformer purchase. The Nano Elite Plus is one of our favorite models, and we're thrilled to hear that it arrived on time, was easy to assemble, and has become part of your daily routine. We also appreciate you sharing your delivery experience. Professional-grade reformers are substantial pieces of equipment, and having a helping hand available can definitely make delivery day smoother. Thank you for mentioning that for future customers. One of our goals is to provide a complete Pilates experience with the accessories included, so customers can start practicing right away without having to purchase additional essentials separately. It's wonderful to hear that this was valuable to you during your decision-making process. Most importantly, we're delighted that you're loving your reformer and using it almost every day. That is the greatest compliment we could receive. Welcome to the PersonalHour family, and thank you again for your trust, support, and recommendation!

Response from PersonalHour Pilates USJun 22, 2026

We’re sorry for the frustration this situation has caused, Daphne, and we do want to clarify the timeline for anyone reading. Your order was placed on May 3 with an estimated 3–4 week delivery timeline. On May 3, you contacted us about changing the payment to installments, and on May 4, you let us know you wanted to keep the order as originally placed. On May 28, you called and explained that you would be traveling and would not be available to receive the shipment within the original estimated delivery window. Because this is a large freight delivery, our team had to take that into account rather than risk sending a reformer when no one would be available to receive and inspect it. After reviewing our standard communication channels, the next written message/call we found was on June 5, when you requested cancellation and informed us that a bank dispute had already been opened. Because the dispute is still open, we are currently waiting to hear from the banks before we can proceed in any direction. While that process limits what we can do operationally, we still want to resolve this fairly and reasonably. A member of our team will be reaching out soon to speak with you and work toward the best possible resolution. PersonalHour Team

Response from PersonalHour Pilates USJun 18, 2026

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your PersonalHour Reformer and that the delivery and assembly process went smoothly. Knowing that you're using it almost every day is the greatest compliment we could receive. Our team works hard to provide both quality equipment and responsive support, so we're happy that your experience reflects that. It’s also fantastic to hear that your friend is loving her reformer as well. Thank you for trusting PersonalHour to be part of your Pilates journey. We truly appreciate your support and look forward to helping you stay strong, balanced, and healthy for years to come.

Response from PersonalHour Pilates USJun 11, 2026

Thank you so much for your wonderful review! We are especially honored that you compared the Nano Elite 2.0 to the studio reformers you were already familiar with. When designing our equipment, our goal has always been to deliver a smooth, professional Pilates experience without the premium studio price tag, so hearing that the Nano Elite 2.0 met and exceeded your expectations means a great deal to us. We're also delighted that your experience with our customer service team was a positive one. We believe that purchasing a reformer should feel just as supportive and enjoyable as using it. Thank you for trusting PersonalHour and for sharing your experience with others. We truly appreciate your support and wish you many years of strength, wellness, and enjoyment on your reformer.

Response from PersonalHour Pilates USJun 26, 2026

Thank you so much for your fantastic review! It truly made us smile. We're thrilled to hear that both you and your wife are enjoying the Nano Elite. Hearing that she considers it the smoothest reformer she's ever used—even after years of Pilates at different studios—is one of the greatest compliments we could receive. Our team puts a tremendous amount of care into designing every detail to deliver a smooth, stable, and professional Pilates experience. And your comment about the nuclear apocalypse definitely gave us a laugh! We certainly build our reformers to last, and we're glad the Nano Elite's solid construction has made such a strong impression. Thank you for trusting PersonalHour. We hope you both enjoy many years of healthy, rewarding Pilates sessions together!

Response from PersonalHour Pilates USAug 4, 2026

Thank you for all your kind words Cassie! we are so glad that you love your reformer! Here at PersonalHour we strive for our customers and their feedback. We hope you enjoy your reformer Cassie and thank you again for your feedback!

Response from PersonalHour Pilates USApr 23, 2026

Thank you so much for your kind words—it truly means a lot to us. We’re so happy to hear that your reformer has been such a valuable investment in your health and that you’re enjoying both the quality and the experience. Knowing it arrived safely and is already bringing you joy is exactly what we hope for. We’re grateful for your trust and look forward to supporting you with anything you may need in the future.

Response from PersonalHour Pilates USApr 23, 2026

Thank you so much for your kind words—we truly appreciate you taking the time to share your experience. We’re glad to hear that everything from communication to delivery met your expectations, and that your reformer arrived in perfect condition. Providing high-quality equipment along with a smooth, reliable experience is always our goal.