PersonalHour Pilates USReviews of personalhour.com

Excellent communication. I needed guidance in selecting the right reformer for me. Delivery was seamless and packaging great! Easy to put the reformer together, and I was using it immediately. Purchasing my own reformer was cost-effective. No expensive studios with ridiculous fees and rules. I am very happy with my purchase and look forward to many years of Pilates!

Reformer arrived in a large crate in perfect condition. While I wish it came with more instructions on how to assemble and what each piece was, I absolutely love my reformer. Solid, smooth, and great quality!

My reformer arrived in about a week. I have had it for several months now. Set up took about 45 minutes, including the time to remove the packaging. Everything is working well. Using this reformer is a joy, it appears to be well made and works smoothly.

I can’t say enough great things about PersonalHour! Their reformers are excellent quality, beautifully made, and have exceeded my expectations. From the moment I placed my order, their customer service was absolutely outstanding. Every question I had was answered quickly, professionally, and with genuine care. It’s rare to find a company that stands behind its products the way they do. The entire experience, from ordering to delivery, was smooth and stress-free. If you’re looking for high-quality reformers backed by exceptional customer service, I highly recommend PersonalHour. I wouldn’t hesitate to purchase from them again!

As a classically trained Certified Pilates Instructor (certified 2004/05, 15 years of teaching), I’ve used nearly every studio-grade reformer on the market. When I needed a home setup, I was frustrated by the exorbitant cost of professional equipment, which often locks out trainers and enthusiasts. Finding PersonalHour (PH) was a game-changer. Their Nano Pro Elite Pro Max with Tower is absolutely gorgeous with its maple base and high-quality leather. More importantly, the functionality is flawless—the movement is incredibly smooth, with zero sticking or squeaking. It truly blows other well-known studio brands out of the water. We did end up with a mat extender that was too small, and due to some miscommunication, the second one was too big. They were very apologetic, and did everything they could to make it right, and we did finally get the correct size and it'e perfect. If you take care of this reformer (replace springs when needed, oil down the springs and condition the wook), you'll have this for a really long time! I highly recommend it!

The Nano Pro Max Reformer is awesome. I am so impressed with the quality and durability. It is just as nice, if not nicer than the studio reformer I have been using for the past 6 months. It is so nice to have this reformer in my house, no more rushing to get to class and fighting for spots in the classes I want. Personal Hour goes above and beyond to ensure a positive customer experience. My crate was damaged during shipping and getting it to open was a challenge. They were extremely helpful and responsive which made it much less frustrating. I would highly recommend purchasing a Reformer from Personal Hour. The craftmanship is unmatched and to get it at half the price of Balanced Body made the decision a no brainer!

I am so incredibly happy with my new reformer from PersonalHour! The craftsmanship is amazing! My reformer arrived pristine with every piece carefully wrapped and protected by their shipping personnel. Their customer service team was super friendly and responded to my questions quickly. I couldn’t be happier!

Final Update: Received my Nano Pro Max in Bone on July 9th, ordered on April 22nd. I am on the West coast. If you don’t mind waiting 3 months for on demand/custom color it is definitely worth the money and wait time. If you are anxious to get your machine, I would recommend choosing an in stock item. I used the white glove service only because my reformer went upstairs and knew I could not do that on my own. I would not pay extra for the set up because the deliver drivers are not familiar with this product. I did not mind setting up the machine on my own. The online instructions are well written. Quality Rating - 5++Stars - I purchased the Nano Pro Max in Bone. The quality of materials is gorgeous. Easy installation. Customer Service/logistics 3 stars- I was really frustrated that they showed my exact product in stock weeks before mine was shipped. When I questioned the company they stated they could not send the one in stock due to mine being in production. UPDATE: Received a call from Personal Hour and they stated my reformer will be shipped next week. Impressed that they would call on a weekend. Due to the holiday next week it will take a little longer to arrive. I have paid for white glove delivery and hope all goes well. I will update as soon as I have received my reformer. Anxiously awaiting. At this point I am not thrilled with the experience. I placed my order on April 22nd with an expected delivery date of July 1st. My frustration continues when I look on their website and the exact same model and color I purchased is showing in stock!! So why have I been waiting 10 weeks!! Like many others, I feel like I have been scammed!! When I contact the company they said because mine was an “on demand” color they could not send the one that was showing in stock due to being in production already. Which makes no sense. Send the one in stock and mine could be the next one in stock! Poor business practice! My order #26_W17_17182 - placed on April 22, 2026 for RE01 in Bone not a custom color! At the time I ordered your site said 6-8 weeks for on demand and 8-12 weeks for custom color. I checked your site twice and found it stating Bone in stock but I have received no shipping information and your staff keep telling it’s still in production. I have a photo that I am unable to post, showing again that you have the RE01 reformer in Bone in stock as of 5 minutes ago.