PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
personalhour.com
Website
personalhour.com
Category
Fitness & Weight Lifting
Location
Dublin, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My entire experience with purchasing a home reformer through PersonalHour has been incredible. Aside from the fact that my Nano Elite Plus with Tower is absolutely gorgeous, the team at PersonalHour is wonderful. Nadia was a joy to work with and made the process seamless. I would 10/10 recommend anyone getting their apparatus from PersonalHour!
Response from PersonalHour Pilates USDec 20, 2025
Thank you so much for your kind words and for trusting Personal Hour with your home reformer purchase. We’re truly grateful for your support and thrilled to hear how much you love your Nano Elite Plus with Tower.
To support you and our growing community even better, we have expanded both our customer service and operations teams. As more people choose PersonalHour for their Pilates journey, it’s important to us that the experience—from ordering to delivery and beyond—matches the high standard of our equipment.
Your feedback means a great deal to us and motivates our team to continue improving, growing, and delivering not only beautiful, high-quality Pilates reformers, but also reliable service and support our customers can count on. Thank you again for the recommendation and for being part of the PersonalHour community
SG
Sarah G.
I’ve had a good experience with customer service
I’ve had a good experience with Personal Hour, however their logistics company CEVA has been the issue.
My reformer arrived damaged and the package where the damage occurred had several boot markings on it clearly showing someone walked to the reformer. Also they did give me a delivery date and time, however they were several hours past the delivery window.
Personal Hour has been very responsive to my emails and photos documenting the damage. Even going as far as answering me during the weekend. Fortunately the frame is the only item damaged and Personal Hour is shipping me a replacement. Excellent customer service on their end.
Response from PersonalHour Pilates USDec 20, 2025
Thank you for taking the time to share your experience and for recognizing our customer service team. We truly appreciate your patience and the detailed feedback.
You are correct that the issue you experienced was related to the shipping carrier, not the equipment itself. Situations like damaged freight and missed delivery windows are unacceptable, and while they are outside of our direct control, we fully take responsibility for resolving them for our customers.
To prevent issues like this moving forward, we have taken concrete steps to improve the delivery experience. We have started working with new shipping companies, expanded our logistics partners, and strengthened our internal operations to better support large-equipment deliveries. These changes are specifically aimed at improving handling standards, delivery accuracy, and overall reliability.
We’re glad we were able to respond quickly, even over the weekend, and arrange a replacement for the damaged frame. Supporting our customers and standing behind our products is extremely important to us, and we’re committed to continuously improving both our service and shipping experience.
Thank you again for your understanding and for giving us the opportunity to make this right.
JA
JamestonLake
Wonderful support from the CEO
I’m updating my review to reflect the full resolution of my experience.
Shortly after receiving my reformer, I experienced an issue with the jump board that ultimately came down to not having clear, product-specific setup guidance at delivery. There was no instruction manual included, and I did not initially receive links to the installation or usage videos. Because of that, I used the jump board as I have on other reformers, not realizing that this model requires the footbar to be positioned in a specific way to properly support the jump board. For anyone purchasing this reformer, I strongly recommend confirming footbar placement before use, as this detail is important.
Customer service considered this misuse and was not helpful. After sharing my concerns here, Nadia, the founder of PersonalHour, reached out to me directly. She took the time to thoroughly review what happened, speak with her team, and understand where communication had broken down. She acknowledged that clearer guidance should have been provided upfront and shared that the company is now improving how jump board setup details are communicated prior to delivery so future customers have better clarity.
As a gesture of care, my jump board was replaced at no cost, and additional thoughtful items were included. I appreciate the personal accountability, responsiveness, and follow-through shown by leadership. While I do wish this level of support had been available earlier in the process, I ultimately feel taken care of and respect how the situation was resolved.
I’m glad my feedback contributed to improvements that will help future customers, and I appreciate the company’s willingness to listen and adjust.
Response from PersonalHour Pilates USDec 20, 2025
Thank you for taking the time to update your review and for sharing such thoughtful and detailed feedback. We truly appreciate your openness and the opportunity to learn from your experience.
You’re absolutely right that clearer, product-specific guidance around jump board setup should have been provided at delivery. While our reformers are designed to be intuitive, certain configurations—especially the jump board—do require specific footbar positioning to ensure proper support and safe use. Your feedback helped us identify a gap in how this information was being communicated.
As a direct result, we have started sending clearer communication and awareness materials about jump board setup before and after delivery. This includes improved written guidance, clearer references to installation and usage videos, and proactive reminders about correct footbar positioning so future customers have full clarity from the start.
We also appreciate your recognition of the personal outreach and accountability taken to resolve the situation. Standing behind our products and our customers is extremely important to us, and we’re glad we were able to make things right by replacing the jump board and supporting you through the resolution.
Thank you again for your patience, for allowing us to address the issue properly, and for contributing feedback that helps us improve the experience for future PersonalHour customers.
KM
Kimberly M.
Love my Nano Pro Max Adjustable
I just received my Nano Pro Max with Adjustable foot bar. I did not purchase the half trapeze and regret that decision. I am hoping that it can be purchased as an add on. It would be a great addition. I used it today for the first time and love it. The shipping was quick and it was packaged very nicely. The assembly was fairly quick and easy. I did have 4 nylon washers that I am not sure where they go. I will call Monday to ask. I have been using a Balanced Body reformer at a club for 5 years and this reformer is just as nice. So happy with my purchase.
Response from PersonalHour Pilates USDec 9, 2025
Hi Kimberly,
Thank you for sharing this – we’re really glad you’re loving your Nano Pro Max Adjustable and that it compares well to the studio reformer you’ve been using.
In many cases the half trapeze can be added later, but it depends on your exact configuration. For any assistance, please reach out to [email protected]. We’ll also help you sort everything out!
Thank you again for choosing PersonalHour!
LI
Liz
Super legit!!
Super legit!!! I love this reformer. You can really tell the quality is top tier and it arrived very quickly. AMAZING for the price, truly
Response from PersonalHour Pilates USDec 9, 2025
Thank you, Liz! We’re glad to hear you’re loving your reformer and that it arrived quickly. If you ever need anything or have questions as you use it more, we’re here to help.
CM
Cammie M.
Love it!
I have used an inexpensive reformer for years. I finally splurged and wish I had done it sooner. I love the ease of set-up and use.
Response from PersonalHour Pilates USDec 9, 2025
Thank you, Cammie! We’re so glad to hear you’re enjoying your new reformer and that the setup and use feel easy after your previous one. If you ever have questions or need anything as you keep using it, we’re here to help.
KA
Kara
So happy I made the decision to…
So happy I made the decision to purchase from Personal Hour. I received my Janet Elite plus and couldn’t be happier. The carriage is so smooth. It’s so well made. I’ve used the app for classes at home every day I highly recommend buying from Personal Hour
Response from PersonalHour Pilates USDec 9, 2025
Thank you, Kara! We’re really glad to hear you’re happy with your Janet Elite Plus and that the smooth carriage and build are working well for you, along with the app for your home classes. If you ever need anything or have questions as you continue using it, we’re here to help.
JL
Janet L. B.
It came ahead of schedule
It came ahead of schedule. The quality is simply wonderful. The app is super helpful. Already telling everyone. Oh, and love the company’s “story.”
Response from PersonalHour Pilates USDec 9, 2025
Thank you, Janet! We’re very happy to hear that your reformer arrived ahead of schedule and that you’re enjoying the quality, the app, and our story. It means a lot that you’re already telling others about us—if you ever need anything, we’re here to help.
