PersonalHour Pilates USReviews of personalhour.com

Response from PersonalHour Pilates USJan 3, 2026

Thank you so much for your kind words—we’re truly happy to hear how much you love your reformer and that it’s been such a great addition to your home workouts. Knowing you find it smooth and beautiful means a lot to us. And thank you as well for the feedback on setup instructions. You’re absolutely right—clear setup guidance is important. We’re actively improving our instructions and adding more model-specific setup videos and step-by-step guides to make the experience even easier for future customers. If you ever need help with setup or have any questions, please don’t hesitate to reach out—we’re always here to support you.

Response from PersonalHour Pilates USJan 3, 2026

Thank you so much for taking the time to share your experience. We’re very happy to hear that your reformer arrived safely, securely crated, and that the quality and craftsmanship stood out to you. Knowing you find it sturdy and well made truly means a lot to us. We also appreciate your honest feedback regarding the setup instructions. You’re absolutely right—clear, included instructions are important, especially for first-time users. We’re actively improving this by adding printed guides and more detailed, model-specific setup resources to ensure an even smoother experience going forward. Thank you again for the recommendation and for trusting us with such an important piece of equipment. If you ever need assistance or have questions, we’re always here to help

Response from PersonalHour Pilates USJan 3, 2026

Thank you so much for sharing this! We’re thrilled to hear how much you love your reformer and that it feels just as good—or even better—than the one you use at your club. That’s a wonderful compliment and means a lot to our team. We’re also glad to hear it arrived quickly and was easy to put together. If you ever need anything at all or have questions as you continue using it, we’re always here to support you. Enjoy every workout!

Response from PersonalHour Pilates USDec 28, 2025

Max, I’m really sorry that this has been your experience with us, and I truly appreciate you taking the time to share it. I want to personally reassure you that I will review your case in detail and find out exactly what happened with the missing accessories, including the round mat. This is not a common situation for us, and it’s concerning to hear that something ordered back in July was not fulfilled or clearly resolved. Our support team typically responds within 2 business days, so the lack of response you’re describing is not acceptable and doesn’t reflect the standard we aim to uphold. I’ll be looking into why communication broke down and why this issue wasn’t escalated sooner. Please expect an email or phone call from us shortly so we can locate the order and resolve this right away—either by completing the shipment or issuing the appropriate refund. We may ask you for your order number to speed things up and make sure nothing is missed. Regarding the app, thank you for that feedback as well. We are actively expanding content, and your comment is noted as part of that improvement process. I’m glad to hear the reformer itself has been a great piece of equipment and is being used daily, and I’m genuinely sorry that the post-purchase experience around accessories and support fell short. We’ll make this right

Response from PersonalHour Pilates USJan 22, 2026

Thank you, Jane - we’re really happy to hear you love the reformer, its build quality, and the included extras. We appreciate your honest feedback on the instructions and the ropes, and we’re actively improving our guides and reviewing these details to ensure an even better experience.

Response from PersonalHour Pilates USDec 28, 2025

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you’re enjoying the reformer, that delivery and packaging met your expectations, and that assembly was quick and easy. It means a lot to us to know the quality shows through and that you’re looking forward to many hours of use. Thank you for the two thumbs up — we truly appreciate your support and trust in PersonalHour 🙏

Response from PersonalHour Pilates USJan 22, 2026

Thank you, Jolynn - we truly appreciate your kind words. We’re glad our team could step in, resolve the issue, and give you peace of mind. Knowing you feel supported means a great deal to us.

Response from PersonalHour Pilates USDec 28, 2025

Thank you so much for the wonderful feedback! We’re truly happy to hear that you love both the reformer and your experience with our customer service. Knowing that you feel the quality meets professional standards means a great deal to our entire team. We appreciate your trust and support, and we’re always here if you need anything as you continue your Pilates journey with PersonalHour