PersonalHour Pilates USReviews of personalhour.com

After returning an incomplete reformer that I received from another company which had no customer service phone number, I was much more thorough in choosing the next company and product. I was able to speak to a sales rep directly about the different reformers and decide which machine would fit my needs best. I am absolutely thrilled with my Janet Elite 2.0! Super quality and glides effortlessly. I'm in love!

I will be more than happy to update my review once I finally am able to get it into the house. Their delivery was horrible!!! It said it would be delivered on my driveway. However, they dropped it out on the street of my house. I watched them deliver it after the fact and they didn't even come to my door! Horrible!!! Personal Hour rethink your contract about delivery of your product. It reflects poorly on your company if your the company you have contracted with to deliver your product is HORRIBLE!!! UPDATE- within less than a couple of hours of posting this, the company called me to see how this could be resolved. They hired someone to come over this evening and help get the reformer into my house. Amazing!!! Now that is OUTSTANDING customer service!!! I’ll be updating again when I get it put together and get to work out on it!! THANK YOU Personal Hour for seeing rectified!!

Great communication when inquiring about the best option for me and quality product! Quick delivery and easy to assemble.

I’m very happy with the Janet 2.0. It is very nice and smooth and a nice addition to our home.

The box arrived and there was a note taped to it stating the box and the contents of the box had been inspected for quality assurance. My second day of trying the reformer I felt it dragging and noticed dust had formed on one side of the carriage. I found out that one complete side had all of its bolts missing and the carriage was scraping against the wood frame because it did not have its support that those missing bolts provided. I reached out with pictures and videos in an email and was told I’d receive the bolts, a hex key, and 2 extra bolts right away. Welp. They arrived and ended up being the wrong size bolts. So I reached out again with pictures showing the bolts were different sizes and was told the right sized bolts would be shipped that night. I haven’t been able to use the reformer I purchased for 2 weeks because of this and the disappointment is that I excitedly read the quality assurance note that was on the shipping box and ended up with something that does not back it up. Had the reformer arrived in the condition the quality assurance note stated it would, I know this would have been a different review. But missing bolts that are crucial to the functionality of the reformer and then being sent the wrong sized bolts is not a way to start a new experience with a company I am new to

I am very happy with my purchase! The reformer is very well made, functions great, very sturdy and beautiful! My order was processed faster than expected. Delivery was on time and the driver was very helpful.

I recently purchased a Personal Hour Pilates reformer for my home, and I could not be more thrilled with it. It arrived packaged with such care that it reached me in perfect condition. The craftsmanship is outstanding. The beautiful wood frame and the well-made accessories make it not only a high-quality piece of fitness equipment, but a piece of art. It elevates the look of my space instead of feeling like bulky exercise gear. One of the biggest bonuses has been the free app that comes with the reformer purchase. It is phenomenal. The library includes everything from basic beginner sessions to advanced professional-level workouts, which gives me variety and allows me to continually challenge myself. The instructors are clear, motivating, and make it easy to follow along at home. This reformer feels every bit as professional as the ones in top Pilates studios. The smooth movement and overall high-end design show incredible attention to detail. I love that it not only helps me take care of my body, but it truly looks like a work of art in my home. If you’re considering a reformer for home use, this one is an absolute standout.

Janet 2.0 Elite (in stock/black) ordered on 9/29, shipped on 10/1 and delivered 10/9/2025. Very quick turnaround. Exceptionally well protected/crated with no damage sustained. Couldn’t be happier. It is truly just lovely. Beautiful piece of equipment. Great customer service….courteous and timely. Inter-departmental communication needs to be tightened up so as to minimize confusion with email exchanges. White glove delivery service wasn’t quite up to snuff but given it’s provided by a third party supplier states away, Personal Hour can only control so much. One of the company execs called me (completely unsolicited) to ask my opinion of the level of service provided and asked my permission to address the issues I encountered with the White Glove provider. Can’t ask for more than that. Given these rather minor issues, would I order again? Yes, yes I would. Again and again and again.