PersonalHour Pilates USReviews of personalhour.com

I had conflicting information in regards to their lifetime warranty, after my first review, I was contacted by Joseph. We discussed the misinformation that I was given, and after speaking with him in length, and collaborating to improve the information going forward for customers. Usually, these days, you just get a email, stating, thanks for the information. This company went above and beyond. I highly recommend this company and product. Keep up the great work.

I have done Pilates for 15 years with a personal studio instructor. I wanted a reformer for my home, for my husband and I. We both wanted an excellent product. I decided upon a Nano Elite Plus Large Premium Studio Reformer. It exceeded my expectations! The glide is so smooth! The quality is excellent! It looks great! Everything was timely! The price point was very good. I had not been familiar with Personal Hour before my purchase, but I am a fan! I have not tried the App, but expect good things from it!

The quality of the reformer far exceeded my expectations. It is an incredibly well built product and comes with tons of extra accessories. However it didn't come with installation instructions, which was frustrating. The installation videos online were all of slightly different models and very confusing.

I love the quality but how can someone ship orders without instructions to put it together. No parts list. A lot of guessing about what goes where and finally to top it all one leg came broken- it was loose in the packing. I am anxious to use it and now the bootstrap is not installing. The customer service replies and that’s a good thing but how can a manufacturer not have QC before shipping no parts list and no instructions. Never seen this before.

I really want to highlight how incredibly helpful Mark was throughout my experience. He was the only person I needed to speak with regarding an issue (which was actually with the delivery service — not PersonalHour), and he handled everything with so much ease and care. He validated every step of my request and genuinely took the time to work through the third-party service with me, which made a stressful situation feel totally manageable. Mark was prompt, communicative, and honestly just the easiest, most pleasant person to talk to. Because of that alone, I would recommend this company a million times over for customer service. And then there’s the equipment… I am absolutely obsessed with my Cadillac Reformer combo unit. I’ve been teaching Pilates for over a decade, and this is truly one of the most functional, elite pieces of equipment I’ve ever used. Everything fits together seamlessly, the springs are incredibly high quality with excellent resistance, and it feels genuinely commercial-grade — even in a home setting. If I had a full studio space, I wouldn’t hesitate to order exclusively from them. Top-tier service and top-tier equipment. ❤️

Very good communication and immediate problem resolution. Also seems to be a very high quality piece of equipment. 9

The shipping and delivery were fast and great. The compact packaging of the reformer was very nice. Unloading it was simple. Putting it together not so much as there were no installation/assembly instructions for the specific reformer I purchased (Janet Elile Plus). I found instructions for other Janet models but there were so many differences. What was advertised as 15 minute set up took me over 3 hours to figure out. Using the reformer has been good. Simple and easy to fold down and up, high quality parts, and I can workout way more often than going to a studio. I do recommend.

Wrong star knobs for machine were shipped. Great customer service, although I'd prefer to talk to someone on the phone, but on such an expensive piece of equipment this should not happen.