PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
personalhour.com
Website
personalhour.com
Category
Fitness & Weight Lifting
Location
Dublin, Ohio
Listed on Five Star Index
2026
About these reviews
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reformer is amazing! It is at least as good or better than the one I use in the studio. It is very sturdy and relatively easy to put together (heavy, though). Communication has been excellent with responses within 24 hours and it was delivered in about a week! 5 stars for sure!
Response from PersonalHour Pilates USFeb 13, 2026
Reading this truly made my day — thank you so much for taking the time to share your experience.
It means everything to us when someone says our reformer feels as good as (or better than!) their studio machine. That is exactly what we design for — studio-quality performance at home, without compromise on stability or glide.
Yes… they are heavy 😊 — and that’s intentional. The sturdiness and solid frame are part of what make it feel secure and professional-grade.
I’m also very proud of our team for delivering within a week and responding quickly. We work hard to make sure every customer feels supported from purchase to setup and beyond.
Thank you again for trusting PersonalHour. If you ever need guidance, accessories, or want to explore more features, we’re always here for you.
AD
Ashley D.
⭐⭐⭐⭐⭐ A Truly Exceptional Pilates…
⭐⭐⭐⭐⭐ A Truly Exceptional Pilates Reformer — The Janet Elite Plus by Personal Hour
I am so pleased with my purchase. The Janet Elite Plus from Personal Hour has exceeded every expectation I had — and I came in with high standards. This reformer is an absolute standout, both in craftsmanship and in the experience it delivers.
Unmatched Construction & Performance
The solid hardwood frame is not only gorgeous but also gives the entire machine a level of sturdiness and smoothness that feels luxurious. The glide is effortless, truly silky, making every movement feel supported and controlled. It’s clear this reformer was built with intention and care.
Thoughtful, User-Focused Design
• The padding and fabric are wonderfully comfortable and high quality.
• The overall build is sleek, not bulky or clunky like so many other at-home reformers.
• And the folding mechanism is a dream. It’s easy, intuitive, and perfect for home storage.
Studio Quality at a Fraction of the Price
Having previously owned a Pilates studio, I’ve used all the high-end equipment. The Janet is genuinely on par with those premium brands yet somehow comes in at about half the cost. I’ve missed Pilates deeply, and having this level of quality at home has brought that joy right back into my life.
Customer Service That Truly Shines
The Personal Hour team, including the owner, is incredibly generous, responsive, and genuinely delightful to work with. Their warmth and care make the entire experience feel personal and special.
A Beautiful Piece of Equipment
Beyond its performance, the Janet Elite Plus is simply stunning. It looks like a piece of fine furniture, not a piece of gym equipment. It elevates the space it’s in.
I’m thrilled with this purchase. If you’re considering a reformer, the Janet Elite is everything you want: beautifully built, smooth, sturdy, thoughtfully designed, and supported by a team that truly cares. It’s brought Pilates back into my life in the best possible way.
Response from PersonalHour Pilates USFeb 13, 2026
Wow… I am truly speechless reading this.
Thank you for such a thoughtful, detailed, and generous review. When someone with prior studio ownership and experience on high-end commercial equipment shares feedback like this, it means more than I can properly express.
The Janet Elite Plus was designed with one very specific intention: to deliver uncompromising studio quality in a home-friendly format — without the bulk, without sacrificing glide, and without inflating the price. Hearing that you feel the craftsmanship, the smoothness, and the intention behind it tells me our team did exactly what we set out to do.
The hardwood frame, the carriage glide, the cushion density, and especially the folding mechanism — every detail went through multiple refinements before we approved production. We wanted it to feel luxurious, not just functional. To hear you describe it as “a beautiful piece of furniture” is exactly the experience we hoped for.
What touched me most is this:
“It’s brought Pilates back into my life.”
That is why PersonalHour exists.
As a former studio owner, your comparison to premium brands — and your confidence in its performance — is incredibly meaningful. We work very hard to balance quality, durability, aesthetics, and accessibility so more people can experience Pilates at a high level without studio-level pricing.
And thank you for your kind words about our team. We truly do care. We are a U.S.-based company, and every reformer we design carries our name and reputation. Supporting our customers long after delivery is part of our commitment.
On behalf of everyone at PersonalHour — thank you for trusting us, for recognizing the details, and for sharing your joy so beautifully.
If you ever need anything — accessories, tower upgrades, guidance, or just to share your progress — we’re here.
MJ
M J A.
I’m thrilled with my Janet Elite Plus
I’m thrilled with my Janet Elite Plus Pilates reformer! It felt a bit risky making a significant purchase, sight unseen, and having it shipped from OH to CA, but Personal Hour delivered exactly as promised! I received a personal phone call from them, confirming my order, explaining the shipping process, giving tracking information and the anticipated delivery date. A few days later, the shipping company called with an exact delivery date and time frame. On that day, the driver called ahead to confirm the delivery time and the presence of an adult to accept delivery.
The reformer was very securely packed in a sturdy wooden crate, without a blemish on it. My husband and I were able to unpack it and set it up, but required some help from a younger, stronger neighbor to get it up four stairs and into the house. It’s sturdy!
It’s all set up in my new “fitness space” I couldn’t be happier! The quality and appearance (light wood with winter white padding) truly exceeds my expectations!
Response from PersonalHour Pilates USFeb 13, 2026
This makes me smile so much — thank you for sharing this.
I know exactly what you mean about it feeling risky to make a significant purchase sight unseen, especially shipping from Ohio all the way to California. That trust is never something we take lightly. I’m so glad the entire process — from the personal confirmation call to tracking updates and final delivery coordination — gave you confidence along the way.
We work hard to make sure our communication is just as strong as our equipment. Hearing that you felt informed and supported throughout the shipping process means a lot to me.
And yes… they are sturdy! 😊
That solid hardwood frame is intentionally built to studio standards, which is why it takes a little muscle (and sometimes a helpful neighbor!) to get it into place. But once it’s set up, that stability is exactly what makes every movement feel secure and smooth.
The light wood with Winter White padding is such a beautiful combination — elegant, clean, and calming. I love picturing it in your new fitness space. When a reformer feels like it belongs in the room aesthetically — not just functionally — it changes the whole experience.
Thank you for trusting PersonalHour and for taking the time to share your experience. Knowing you “couldn’t be happier” is everything to us.
HC
Heidi C.
Quick Delivery & Love My Reformer
Pilates reformer was delivered very quickly (much earlier than was originally expected). I ordered the Janet Elite Plus foldable reformer and so far I am loving it!
Response from PersonalHour Pilates USFeb 13, 2026
Thank you so much for sharing this!
I’m especially happy to hear that your Janet Elite Plus foldable reformer arrived earlier than expected — we always try to underpromise and overdeliver whenever possible 😊
The Janet Elite Plus was designed to give you that full studio-quality feel while still being practical for home use with the folding feature. Knowing you’re already loving it tells me it’s doing exactly what it was built to do.
ES
Elissa S.
Very happy with the Janet Elite Plus
I bought the Janet Elite Plus and am really liking it. it's easy to fold up/down. feels sturdy and well put together. The delivery went smoothly and communication was good throughout. the crate was a little hard to open at first, but got through it. my only suggestion for improvement might be better final assembly instructions for each model. but the team was great & i received the support i needed. very happy w the purchase.
Response from PersonalHour Pilates USFeb 13, 2026
Thank you so much for this thoughtful review — I truly appreciate you taking the time to share both the positives and the suggestion.
I’m so happy to hear you’re enjoying your Janet Elite Plus. The easy folding and solid, sturdy feel are exactly what we designed it for — studio performance with home practicality. It means a lot that you can feel that quality in everyday use.
I also appreciate your honest feedback about the crate and the final assembly instructions. The wooden crate is built intentionally strong to protect the reformer during shipping, but I understand it can take a little effort to open. And you’re absolutely right — clearer, model-specific final assembly instructions are something we are actively improving. Feedback like yours helps us refine the experience for future customers.
I’m glad our team was able to step in quickly and support you when needed. That level of communication and responsiveness is something we care deeply about.
Thank you again for trusting PersonalHour.
SP
Shelby P.
My reformer came perfectly packaged
My reformer came perfectly packaged.
The reformer exceeded my expectations. The padding on the carriage is excellent, even better than the balanced body reformer. I would recommend this reformer and company to all of my friends.
Response from PersonalHour Pilates USFeb 13, 2026
Thank you so much for this incredible feedback — it truly means a lot.
We invest heavily in protective crating because we know how important it is for your reformer to arrive in perfect condition, so I’m very glad to hear it came securely packaged.
And your comment about the carriage padding… that makes me smile. We spent a long time refining the foam density and cushion layering to make it supportive yet comfortable for longer sessions. Hearing that you feel it’s even better than a Balanced Body reformer is a huge compliment.
Most of all, thank you for recommending us to your friends. Word of mouth from happy clients is the highest honor we can receive.
MB
MBP
Excellent
The Janet reformer is great— folds easily, moves smoothly, and feels sturdy. I had a few questions after setting it up, and one of their team set up a consultation and worked through everything with me on a video call to make sure we got everything squared away.
Response from PersonalHour Pilates USFeb 13, 2026
Thank you so much for sharing this — I truly appreciate it.
I’m so glad to hear your Janet reformer is delivering exactly what it was designed for: smooth glide, solid stability, and an easy folding experience for home use.
What makes me especially proud is your mention of the video consultation. We believe support shouldn’t stop at delivery. If questions come up during setup, we want to be right there with you — virtually if needed — to make sure everything feels perfect and you’re confident using your reformer.
Thank you for trusting PersonalHour and for giving us the opportunity to support you. If you ever need guidance, upgrades, or just want to explore new ways to use your reformer, we’re always here.
NC
N C Boca Raton, F.
The quality of my reformer is amazing
The quality of my reformer is amazing. I am thrilled with it. It is probably better than the one I used at Club Pilates. The installation was a breeze. The staff has been very responsive to all my questions, including setting up a video call to show me the answers to my questions.
Response from PersonalHour Pilates USFeb 13, 2026
Thank you so much for this wonderful review — it truly means a lot to me and to our entire team.
Hearing that your reformer feels even better than the one you used at Club Pilates is such a meaningful compliment. We design our machines to meet (and exceed) studio standards, so knowing you feel that quality at home is exactly what we aim for.
I’m also so glad installation was smooth and that our team was able to support you — especially through the video call. We believe real support makes all the difference, and we want every customer to feel confident and fully set up from day one.
Thank you for trusting PersonalHour and for sharing your experience.
