Perfect RolexReviews of perfectrolex.io

Response from Perfect RolexMar 11, 2024

Hello Sean! We apologize for the delay in providing your tracking number and for the lack of response to your inquiries. The backlogs are caused by the Chinese New year celebration. This year, Chinese New Year fell on February 10 onwards but a lot of our suppliers and shippers have already temporarily closed for holiday on January 29, which caused a temporary pause in our fulfillment operations. Unfortunately, your order fell within this timeframe, hence the delay. We just resumed operations and are currently fulfilling 1 month of backlogs. But please don't worry, because we are doing our best to speed up the process and provide you with the tracking number soon. You can contact us using the following information: Phone: +1 631-528-1550 Email: [email protected] Chat from 11 PM - 8 PM EST, Mon-Sun Web: https://perfect-rolex.io/ Best Regards, Jake Customer Support | Perfect Rolex

Response from Perfect RolexMar 2, 2024

Hello Daniel! We understand your concerns, but rest assured, we strive to provide a positive buying experience and stand by our word. Many satisfied customers have shared positive reviews about their purchases. We prioritize delivering genuine products and ensuring customer satisfaction. You can confidently make your purchase with us. If you have any further questions or need assistance, feel free to reach out. Contact us through: +1 631-528-1550 Email: [email protected] Chat from 11PM - 8PM EST, Mon-Sun Web: https://perfect-rolex.io/ Best Regards, Jake Customer Support | Perfect Rolex

Response from Perfect RolexMar 2, 2024

Hello Morgan! Thanks for reaching out. We understand your concern. While it's natural to see mixed reviews online, we want you to know that most of our customers are satisfied with their purchases. We're committed to providing authentic products and excellent service. If you have any questions or need further assistance, feel free to ask. We're here to help you make a confident decision. Contact us through: +1 631-528-1550 Email at [email protected] or Chat from 11PM - 8PM EST, Mon-Sun Best Regards, Jake Customer Support | Perfect Rolex

Response from Perfect RolexFeb 6, 2024

Hi AG! Thank you for sharing your feedback about your recent purchase. We're sincerely sorry to hear that you're unhappy with the watch and that it did not meet your expectations. To understand the situation better, could you please share more details about you and your order so we can look into it further. Additionally, do you have any pictures or documentation that we can review? We are committed to providing high-quality products and excellent customer service. We would be happy to explore different options to resolve this issue for you. Let us know how we can best assist you further. You can reach our customer service team directly through these details: Phone: +1 631-528-1550 Email: [email protected] Chat from 11 PM - 8 PM EST, Mon-Sun Best Regards, Lowri Morris Customer Support | Perfect Rolex

Response from Perfect RolexFeb 6, 2024

Hi Colin, Thank you for sharing your feedback about your recent purchase. I checked your order. It shows that you asked for a refund for it which we issued within 24 hours after your request. We shipped the item and you received it. Just like any other products, you may encounter some issues, hence we offered to assist you. Since you were not satisfied with the product, we refunded you as you requested. On the other hand, we totally understand your frustration. We take these matters very seriously and will use this review to further improve our products. Best Regards, Lowri Customer Support | Perfect Rolex

Response from Perfect RolexFeb 6, 2024

Hello Fiona! Thank you so much for sharing your experience! We're thrilled to hear that you found our customer service to be excellent and that the ordering process was smooth for you, despite the international shipping. Providing clear communication and timely updates is a priority for us, and we're glad it contributed to a positive experience for you. It's fantastic to hear that your Rolex Day-Date arrived safely and exceeded your expectations in terms of quality and aesthetics. We appreciate your support and hope you continue to enjoy your beautiful timepiece! Contact us through: +1 631-528-1550 Email at [email protected] Chat from 11PM - 8PM EST, Mon-Sun Web: https://perfect-rolex.io/ Best Regards, Jake Customer Support | Perfect Rolex

Response from Perfect RolexFeb 6, 2024

Hello Kenneth! Thank you for your kind words! We're delighted you found value in the quality and affordability of our watches. Providing top-notch timepieces at accessible prices is what we're all about. We're thrilled you appreciate the attention to detail, right down to the Rolex hologram. Your satisfaction is our priority, and we're glad to have met your expectations. Enjoy your watch! Contact us through: +1 631-528-1550 Email at [email protected] or Chat from 11PM - 8PM EST, Mon-Sun Best Regards, Jake Customer Support | Perfect Rolex

Response from Perfect RolexJan 27, 2024

Hi Evandro! We tried to call you multiple times and sent you emails as well but we couldn't reach you. Kindly check your Spam folder for the emails. We have already followed up your refund from our Billing Department. As soon as we receive a reply, we will update you. We will also send a proof of the refund. Thank you very much. Best Regards, Jenny Customer Support | Perfect Rolex