Our collection of Rolex watches is composed of the most recognizable Rolex models such as Submariner, GMT Master, Daytona, Deepsea, along with the limited edition models, assembled from the finest materials with scrupulous attention to details.
Perfect Rolex (perfectrolex.io) has 554 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
perfectrolex.io
Website
perfectrolex.io
Category
Accessories
Listed on Five Star Index
2026
About these reviews
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The company replied to 33% of reviews.
Latest
Most recent review: August 2026.
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I purchased the Ladies DateJust 178274/01. The watch clasp will not stay closed; it does not keep time or date. I have continuously called and emailed customer service to no avail. Customer service is great until you pay.
EXTREMELY DISAPPOINTED
LD
Larry D.
I bought from Perfect Rolex
I bought from Perfect Rolex, knowing that I was purchasing a replica. I sent the company my wrist size so that I would not have to have use an outside source. When I finally received the watch, it was smaller than I expected, paper clip light and the screws from the bracelet came out after I wore it once. I asked to have it returned and it takes them weeks to respond and they didn’t send a return label. The watch cost $215, to ship it back is $70. They will not respond so I am stuck with this watch. Do not buy from this company. Lesson learned. If you buy a Rolex, buy a real one, I told myself and never buy from Perfect Rolex again.
Response from Perfect RolexJul 11, 2025
Hi Larry!
We're truly sorry to hear about your experience with the watch and the issues you've faced with its size and the bracelet. We understand your frustration, and we apologize for the delays in our communication.
Unfortunately, we aren't able to provide return labels for international shipments. However, we recommend using USPS, as they often offer more affordable shipping rates for returns.
Regarding the bracelet, it isn't covered under our warranty. We could have sent you a replacement bracelet, but our records show you preferred to return the watch for a different model.
We sincerely apologize for the inconvenience and the difficulty you've had.
CC
Chase C.
Rolex Daytona & Watch Papers NOT WORTH IT
Order ID Number: PRIO79459
“Item/s Ordered: Rolex Sky-Dweller: 42 mm, Oystersteel and yellow gold with a champagne-colour dial and a Jubilee bracelet, m336933-0002 x 1” - I was very surprised by this Time Piece, it’s felt great and looks very close to the original, the weight is just a little off but it’s truly a AAA replica and I was happy with this watch.
“Rolex Box and papers x 1” - I ordered it more for the curiosity to see if it was a good box look alike, it’s not, you can sport it from a mile away if you know anything about Rolex. For a $50 box it was very poorly made, the paper glued inserts were pealing and the “paperwork” didn’t even fit in the slot correctly, just was not worth it at all.
Rolex Daytona Black Dial 116528 x 1 - This was such a HUGE disappointment, I was really the most excited for this one. This is absolutely a horrible time piece, it’s very light, feels very cheap, and WILL NOT KEEP TIME AT ALL. I’ve had the Watch now for a week and I cannot get it to keep time, it’s running a minute in 41.4 seconds and varies. ABSOLUTELY NOT WORTH IT AT ALL
HW
Hideki W.
I can't get into the website
I can't get into the website, since I am trying to find how I pay for an item, because I tried igrotum fake rolex, but they told me to buy Bitcoin to sent the payment or cash, so I decided not to buy anything from them, which I think troublesome. If you can tell me how I pay for an item ahead, it would be helpful.
Response from Perfect RolexMar 30, 2024
Hi Hideki!
We recently migrated to a brand new website to offer you a smoother and more enjoyable experience. You can now browse our products at our new website: https://perfect-rolex.io/#
If you have further questions or require assistance, please don't hesitate to reach out to us. Our friendly customer service team is happy to help in any way they can. Here are a few ways to get in touch:
1. Email us at [email protected]
2. Visit our Help Center: Our website's Help Center (https://perfect-rolex.io/contact/) or our FAQs page (https://perfect-rolex.io/faq/) for further information.
3. Contact us by phone: Give us a call at +1 631 528 1550 during business hours (10AM-6PM EST]).
We appreciate your business and look forward to serving you!
Best Regards,
Vanessa
Customer Support | Perfect Rolex
Web: https://perfect-rolex.io/
TD
Todd D.
I received my watch and again it…
I received my watch and again it arrived broken. Order - cs83284— I would like a refund or another model— this model is all lemons sorry to say— I hope you can help me out—prove you are loyal to customers.
Response from Perfect RolexNov 30, 2023
Hello Todd!
Got your feedback.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. This is on us.
Since we do not want to disappoint you further, we'll send your refund for this item.
The next time you order from us, we'll make sure to send you a video of the product first before we ship so you'll be aware of the product you are expecting.
Please check your email for the refund process.
Best Regards,
Jane Smith
Customer Support | Perfect Rolex
DJ
Dustin J.
Order # PRIO70346
Order # PRIO70346
I've tried to reach out multiple times with this company (4 different occasions) with very little to no help. Even the online chat feature was assigned to Jane after message sent to seller on Nov. 5th at 10:35 and still haven't had a reply. All I've been told through the one email response I've received is that my order is still being processed and then after that they'll send me a tracking number. I understand this concept however my order details on perfectrolex.io order details page say my order has already been processed and has said so for more than a week now and my order was placed a month ago. I will update if anything changes but as of now I'm very disappointed and planning on getting my attorney involved due out of concern this could be a fraudulent purchase or a scam webpage. I was already advised to reach out to bbb.org if there is no resolution. Buyer beware and proceed at your own risk.
Edit: received product on 11/30 due to customer service or lack thereof not sure if I'll purchase again but product was received.
Response from Perfect RolexNov 17, 2023
Hi Dustin!
I am very sorry to hear about your experience. We will check your order with our warehouse and we will contact you through email about this. We also tried to contact you through phone call several times to update you regarding your order but we cannot reach your phone number.
We consider you as our valued customer, so if you have any issues regarding our products and services, please do not hesitate to contact us. Rest assured that we will try our best to resolve it until you are 100% satisfied.
You may contact us back through the following:
Phone: +1 631-528-1550
Email at [email protected] or
Chat from 11PM - 8PM EST, Mon-Sun
Best Regards,
Lowri Morris
Customer Support | Perfect Rolex
GC
Gloria C.
Does anyone know what’s the name to the…
Does anyone know what’s the name to the sender for the watch ? Idk if I’m going to be scammed ???? Help anyone please
Response from Perfect RolexSep 12, 2023
Hi Gloria!
Please contact us directly at [email protected] or send us a chat from 11AM- 8PM EST (Mon-Sun)
We'd be glad to assist and answer your questions before you purchase.
Kind Regards,
Jane Smith
Customer Support | Perfect Rolex
RI
Rick
I purchased the Deep Sea-Sea Dweller in…
I purchased the Deep Sea-Sea Dweller in April of this year(2022), Aesthetically the watch is fantastic quality and initially, customer service was prompt with their responses to my concerns, but they have since quit responding. Out of the box, the watch would not keep accurate time, losing about 3 minutes an hour while being worn. Now it looses hours a day and days a week if it’s not reset every few hours. I fully understand that this is a replica watch but what good is a watch that is only right twice a day. I’ve reached out to customer service via email numerous times and have yet to get a response. I’ll write this one off to a learning experience..
Response from Perfect RolexSep 19, 2023
Hi Rick!
Apologies for the bad experience with us. We always strive to improve our products and services, so we would like to make this right.
Kindly contact us back through:
Email at [email protected] or
Chat from 11PM - 8PM EST, Mon-Sun
Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.
We hope to hear back from you soon.
Kind Regards,
Jane Smith
Customer Support | Perfect Rolex