Our collection of Rolex watches is composed of the most recognizable Rolex models such as Submariner, GMT Master, Daytona, Deepsea, along with the limited edition models, assembled from the finest materials with scrupulous attention to details.
Perfect Rolex (perfectrolex.io) has 554 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
perfectrolex.io
Website
perfectrolex.io
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Really Good Communication. Found company helpful and went a bob E and beyond in their appoach for the watch I was intending to purchase. Highly recommended selling quantities of EXCELLENT WATCHED.
THANK YOU.
Response from Perfect RolexJul 11, 2025
Hi Joseph!
That's absolutely fantastic to hear! We're so thrilled you had such a positive experience with us and found our team helpful in your search for the perfect watch. Going the extra mile for our customers is what we're all about, and it truly makes our day to know it paid off for you.
Thanks a million for your kind words and for recommending us! If you know anyone else who's on the hunt for an excellent watch, we'd be honored if you'd send them our way.
NN
Nancy N.
Finally received
In the end, I was very satisfied. But it took a very long time weeks in fact to get my item. I wanted this as a Christmas gift, but I didn’t get it until after Christmas. That was the worst part of this order. However, the company did stay in contact with me And even though there was a couple of times I lost faith in this they just kept telling me to hold on it was coming. I did get it. It was perfect and I loved it.
Response from Perfect RolexJul 11, 2025
Hi Nancy!
We're so happy to hear that you love your item and that it was perfect once it arrived! We truly appreciate your patience and understanding during the extended delivery time.
We completely understand how frustrating it must have been to not receive your gift before Christmas, and we sincerely apologize for that delay. We're glad our team was able to keep you updated throughout the process, even when things took longer than expected.
Thank you for sticking with us! We hope to make your next experience even smoother.
LD
LD
Updated Review
I initially thought I was ripped off. The minute the order is placed, people start calling your number to ask for a payment. I paid by Zelle, the phone calls stopped and I never got a confirmation by email of anything, no order, no payment, nothing. I wrote a one star review, still nothing. The phone number on the website and the number they call you from does not accept calls. Finally, weeks later I got an email response saying everything is ok. Finally, almost a month, later I got a reply to my initial bad review. I contacted the sales team, and they responded back with a tracking number. I finally got my item about 5 weeks after the order. Over all the quality is great. The only exception is the date number on the watch face is distorted and inconsistent but the rest is quite good. If they would have responded to my initial inquiries and had a number that worked I would have given this 5 stars despite the weird looking date numbers. It's stressful thinking someone ripped you off. Guys at this company, please work on this, because otherwise things were very good. I will likely order another one again and hope it goes smoothly this time around. Thank you. If it does I will change this to stars. Thank you
Response from Perfect RolexJul 29, 2024
Hi LD!
We apologize for the inconvenience and frustration this has caused.
To help us locate your order and address the issues you mentioned, could you please provide your order ID, name, or email address associated with your purchase? You can directly send it to [email protected].
We take these claims seriously and want to investigate this matter thoroughly.
Your feedback helps us improve our services. Thank you for bringing this to our attention
Email: [email protected]
Chat from 11 PM - 8 PM EST, Mon-Sun
Best Regards,
Lowri Morris
Customer Support | Perfect Rolex
OC
OSPINAJUHOTMAIL.COM
PerfectRolex.io internal communication needs improvement
Placed order 8/11 paid with Zelle because discount but money was in a limbo, they continued asking for payment. After a bad review and several emails I got their attention. Day 122 and forward I had continuous updates from salesperfectrolex support. PRIO67217. On Dec 26 my order arrived in a perfect condition and I have to say it is a pretty watch. Thanks!
Response from Perfect RolexDec 15, 2023
Hi!
We received your feedback.
The situation you described sounds concerning, and we want to assure you that we take all customer complaints seriously.
We have immediately opened an internal investigation into your order (PRIO67217) and the payment method used (Zelle). We will review all communication and documentation related to your case to determine what went wrong and how we can best resolve this issue.
We tried to reach you multiple times, but the phone was always hung up. We would really like to resolve this issue, so we kindly ask you to please communicate with us. We also sent an email.
Don't worry! We will make sure to resolve this. :)
Best regards,
Hannah
Customer Support | Perfect Rolex
BE
Bashir E.
Simplified order and great customer…
Simplified order and great customer service. Although it took a little longer for shipping to Canada, I am satisfied with the quality of the product and happy to give 4.5 starts.
Thanks
Response from Perfect RolexOct 7, 2023
Hello Bashir!
Thank you for your feedback! We're glad you found our ordering process easy and had a positive customer service experience. We apologize for the shipping delay to Canada, but we're delighted that you're satisfied with the product's quality. Your 4.5-star rating is appreciated. If you have any suggestions or need assistance in the future, please let us know. Thanks for choosing us!
Contact us through: +1 631-528-1550
Email at [email protected] or
Chat from 11PM - 8PM EST, Mon-Sun
Best Regards,
Jake Mills
Customer Support | Perfect Rolex
DJ
DAVID J.
Perfect Rolex made me a happy customer in the end
I ordered a watch from perfect Rolex on the 12th July 2023 and paid in full but not until the 16th October did I received the watch
Apparently it was held at customs in china and was out of perfect Rolex control
So my previous 1 star review was a bit premature because they resent me another watch which is I now have and the watch is very high quality and at an amazing price
For that I would now give them 5 stars but for the fact communication with them was difficult
at times but some of that was my fault due to the different time zone as they rang me late evening when I was in bed early for my early morning shifts
Would I buy again from them? Yes but stick with them because my Rolex yacht master is delightful
Response from Perfect RolexSep 11, 2023
Hi David! Upon checking your order, we tried to reach out multiple times through calls and emails regarding your order as we need more information from you on how we can ship the replacement. Kindly check your Inbox or Spam folder as we've sent a message or you may initiate to email us at [email protected]
You may also send us a message through chat from 11AM - 8PM EST
I have endorsed you to our Phone Support team and they will reach out to you shortly.
Kind Regards,
Jane Smith
Customer Support | Perfect Rolex
BK
Bob K.
The sea dweller was nice not the…
The sea dweller was nice not the cheapest...... shipping took about 2 wks. Guess shipped from china!!
Thx
Response from Perfect RolexAug 28, 2023
Thank you taking time to review our company! We're glad you liked our product, but we're sorry to hear that you had negative experience on the shipment. Rest assured that we will look into it and make improvements. Have a great day!
AO
Alex O.
They don't Call It Perfect Rolex for Nothin'!
I was VERY skeptical buying one of these at first, because you never know the quality or where they're coming from. To heighten my skepticism, they only accepted Bitcoin at the time I purchased... HOWEVER, I received my Swiss Quality Submariner on Monday and WOW!! It is very difficult to tell that this is even a replica watch after a close look, let alone at a glance on the street. The weight is spot on, the attention to detail is way better than I expected even with the better Swiss quality I purchased, the colors, the box, the papers all look very authentic. The customer service rep was an ACTUAL PERSON TOO!!! And she (Elena) was very quick and responsive to my many (and probably premature) emails.
The only reason I gave this 4 stars instead of 5 was because 1) they only accepted bitcoin as payment, 2) the order/shipping process took a little long (around 5 weeks), and 3) the replica box that I ordered with it smells quite strong of glue/epoxy in my opinion (this could be what the real boxes smell like too, I'm not sure). But these so called "downsides" are very minor, and I can't say they are any reason to not purchase one of these watches.
If you are looking to own a good quality Rolex without paying Rolex price, a replica from Perfect Rolex is 100% the way to go!
-Alex
Response from Perfect RolexSep 14, 2023
Hi Alex!
Thank you for your rating! We are thrilled to know that you loved the watch. Your feedback motivates us to continue providing exceptional service to all our customers. I will share this to Elena and the rest of the team.
On the other hand, I understand there were some minor lapses with your order and we promise to use this to improve our products and services so we can serve our customers better.
Thank you once again and have a pleasant day!
Kind Regards,
Jane Smith
Customer Support | Perfect Rolex