PellaReviews of pella.com

We’re told these are good windows. They are if you like cold air coming through. Very poor quality. Would not recommend. Spent $15000 for garbage.

Purchased 4 Pella vinyl windows from Lowes in FL late 2020 did not receive for several weeks due to Covid (everyone loves to blame. Installation crew was considerate and did thew job adequately, we have a cinder block house and the old windows were, old . Thought new windows with impact resistance would be the right thing. So finally had a heavy rain and the water started backing up into the house! around the edges of the widow onto the drywall and under the flooring on all 4 windows!!! Frantic my wife and I are mopping up water off the sills all nite. Notice that water is building up in a trough below a plastic cover that should lead to the weep hole's , so stay with me, I take the small covers off the weep holes (in the rain) thinking they are not functioning properly, No help. So a night lost, and we make the call to Pella service and they send out a tech fairly quickly (hooray) in the meantime my wife is able to suck out of the trough approx. 40oz of water! the tech arrives and I explain the plight of these none functioning windows and he pops the cover off the "troughs" and says the "weep holes are not drilled out" I'm floored as a mfg. eng. that is a product failure and should be recalled!!! Shouldn't one mold in the weep hole for proper functionality? or factory drill out the weep holes so not to penetrate below the trough and cause the water to accumulate below the widow on the sill? Service had no help not covered under warranty now I have to pay to replace drywall and flooring? PELLA is a HORRID company, and have a HORRID product they do not back up!! Again all 4 windows had this problem how many more are out there waiting for a good rain and cause mold and other damage to one's home. Time to go to the next forum I can find and reprint this sad accounting of a company. Pay for my repairs or pay half the costs for the windows

Well i had the worst experience for a $75K order I placed, the executive team and anyone at the Pella office were no help to solve any issues. Check out BBB reviews first , you will know what I mean. Never again.

Absolute worst experience from start to finish- not worth the money AT ALL! They were adamant about a 50% deposit for our doors/windows - ordered in April, after months of asking about our order with continuous apologies for factory delays, they were finally installed 6 months later. We explained when we ordered the doors that our ultimate goal was to install digital keypads on both of the doors. The hole for the deadbolt was cut so sloppily that after 3 attempts from other locksmiths, we are still unable to have a digital keypad installed. We have paid 3 locksmiths to fix the crappy job that Pella did. The installer forgot to leave keys for one of the doors, only left 1 key for the other door. They subsequently sent 3 more installers out to fix the mess that the first guy made. No one read any of the notes on file. They ruined the paint job in our kitchen when they taped off during installation. Happy to provide names of every useless person that we spoke to on the phone. Customer service was awful. Ultimately, we have new doors, but because of the shoddy installation job we will not be able to add our digital entry pads on either door. Not worth the money at all. As a realtor, I will never refer them to any of my clients. I couldn't believe the original salesperson actually asked us to leave a Google review before the doors were even installed. I'm so glad that we did not. Horrible, horrible experience from start to finish - not at all what we expected by going with the "top of the line" doors. Huge waste of money.

something is funny with our situation. we put in impervia windows in a 4 seasons room. bill was $38,000. we assumed installation was included. We also were working with a contractor who turned out to be less than honest. We found he had padded one bill so we called Pella to question the extra installation cost of over $6,000. they would not give us any information. they insisted they did not install our windows that they had no record of it and thus knew nothing about the bill. We were home the day of installation and a Pella rep was on site and all the men wore Pella T-shirts. We told them we had fired our contractor and we had no proof of purchase or information re warranty on the windows and could they send us something...anything. answer NO. Found out later that the pella salesman and our contractor are buddies. when you have no information to prove otherwise one assumes the worst. I will not make direct accusations, but something does not look right here. Later I spoke with a friend telling them my experience and they said they had a relative who worked for pella and quit because of their poor business practices. We only used them because of our contractor. stay away. In a previous house we used Anderson windows a high grade and they were wonderful in every way. I hope at least these windows from Pella will hold up it has only been several months that they have been in. my date of experience is not exact. I am using the invoice date from our contractor.

2 Problems with Pella 1) I bought Pella patio doors which were installed in mid summer without the screens. Had to wait over a month to have the screens installed- meaning had to keep the doors closed to prevent bugs from entering the house. Basically they were useless for that period. 2) Winter arrived and the patio doors LEAKED COLD AIR IN LIKE SIEVES. I reported the air intrusion and it took over a month to have technicians out to adjust them. They determined the doors needed to be replaced as they were FACTORY DEFECTS. I was informed it would be another 2 months before the new ones would be installed. Instead of receiving energy efficient patio doors I had porous energy wasters. Which meant I paid for the extra cooling for AC in the summer and additional heat in the winter. Was Pella concerned? Not a bit. No phone call from their customer service. Crickets. Terrible company with an expensive product and awful customer service. Buyer beware or avoid is my suggestion.

I have 57 Pella windows. They have done a good job for 32 years in a very volatile high desert climate. The time is coming for full replacement for all 57 windows. Will I use them again? Probably not, because their service department is ABYSMAL. The product is fantastic. The service is pathetic. The gardeners broke a slider. Pella wanted full payment upfront, so I paid the 2300 bucks the same day. That was in September. It's now January and the window is not installed yet. They ordered the wrong part and then tried to push installation back to March. I waited for an appointment today and no one even showed up. I got a new date, but am out another day of my life's time because of their scheduling incompetence. What kind of idiocy is that? Frankly, They'll be out of business if they keep screwing up. Selling a good product is just the very first part of customer relations. Follow-up is everything. 1) Failure to even answer phone calls? 2) Failure to show up as promised by appointment, two weeks in advance? 3) Failure to order the correct part? Not impressed at all. Why should I spend another $100K with a company that doesn't even care?

We had Pella Calgary install windows in our dining and living room areas along with a front door with two sidelights. The Pella representative who took the pre-installation measurements for these products managed to get the measurements incorrect three times. This resulted in on our finding out the day of scheduled installation that the wrong size products had been ordered and we would have to reschedule. Once the products were eventually installed issues soon became evident. Issues such as frosting and ice appearing on the interior of the windows in sub-zero temperatures, frosting on the interior of the front entrance way (though not on all legacy builder grade and installed windows). Bowing on the exterior jamb liner of the dining room picture window frame. These issues were looked at during warranty and band aid solutions were applied (ie re-caulking around interior of window casing, re-application of weather stripping that had prematurely worn due to an unevenly installed sill on the front entrance. Pella service has been consistently irresponsible and careless. Increasingly bizarre excuses were offered by Pella support for the poor performance of their products. I would highly recommend against using Pella Calgary