PellaReviews of pella.com

Nice when I was buying . Installation is 3 doors went fairly well. Paid 10,000 $ However. I could not get storm door to lock one month after installation. Someone came out and rehung door. However stripped molding and now 5 months later, Still not fixed . Have made multiple calls and even stopped by Show room several times . Not impressed with customer service and the guarantee is not worth the paper it’s written on . When I’ve called service number , can’t get the storm door department.

Our local Pella (franchisee) replaced our front exterior door and sidelight in 2020 . It took them almost a year and three installation attempts before we had a door and sidelight installed. The initial install had to be rescheduled because the door and sidelight were made with incorrect measurements. The second time, a properly sized door and sidelight were installed but the installation was poorly done and the sidelight had seal issues. This was agreed with by the sales person and the door manufacturer's representative. A third door and sidelight was ordered and installed. I will reiterate that the door and sidelight provided were NOT Pella products but were made locally by a "Pella approved" company. We requested a final invoice after the work was completed but did not get one and the salesman became unresponsive after the "final installation" so the only paperwork we have from them is the initial quote. It's been a year and a half since the "final installation" and the door is now not closing properly and the weatherstripping at the bottom of the door has torn apart due to it rubbing against the step plate. Our old wood sidelight and wood door was over 50 years old and I cannot foresee what they were replaced with by the Pella franchisee lasting that long. I cannot recommend Pella as a whole because they are selling you products and promises that may not be delivered by their franchisees.

We had sliding doors installed. The metal skin on the outside is bubbling. The warranty they post on the internet says LIFETIME. Pella hides behind voicemail and emails. Save your money and go with someone that supports what they build.

Sadly I ordered a replacement exterior door from the Pella office in Vienna Virginia. They told me you could go into the office and see all the door products and see what you were buying. Wrong, they have a total of 3 exterior door samples. Be warned that fiberglass means cheap plastic. Save yourself heartache and go elsewhere. Poor communication, poor service and poor products.

I have no trust left for either the Pella manufacturing company or any of the Pella sales and installation people after my experience and the experiences of those with complaints listed on the Consumer Affairs website. My experience has been the same as theirs. Signed a contract with a Pella salesperson in June 2020 to have all of the windows in our home replaced. Wrong order, wrong glass type, wrong size, cut into the house to make it fit (yeah, actually used an electric saw to reshape the window opening in the house without asking), reorder wrong glass type, reorder wrong size, re-reorder wrong glass, installed wrong, measured wrong, missing parts, screens wrong size.... As of today (Nov 2, 2021), they've blown off appointments, haven't returned calls, and blame Pella mfg for everything. I don't know if they're right or wrong--I have no idea if they're telling me the truth. I do know that it's been 1 year and 5 months, and our windows still aren't finished. I don't actually expect them to be completed anymore. Problem is, for resale value, where am I going to find the missing parts? PLEASE READ THE REVIEWS ON THE CONSUMER AFFAIRS WEBSITE. I sure as heck wish I had. Zero. Trust.

We built a home in Iowa over 20 some years ago and used Pella. They were great windows and a great experience. Fast-forward to today. I signed the contract and paid over $35k for the deposit for over 30 windows and doors in Feb of 2021. I was given an installation date for the third week in May. That was changed until the last week in June. That was an inconvenience, but given the logistical issues coming out of covid, understandable. So the date finally arrives for installation and it's discovered that all the windows and doors were measured incorrectly and are too small (except three doors). Of course a few windows were knocked out in the process and the contracted installation crew (which consisted of a fantastic crew of veterans) had no choice but to shore up the windows as best they could. Now I am told I have to wait yet another 12 weeks for the factory to fabricate my windows. I'm told I go to the end of the line and wait as if I'm a 'new' customer. No apologies. Then they have the nerve to blame covid. They refused to take any responsibility for the incompetent measuring of the windows (and they came out twice after the sales guy measured initially). Since then it's been a comedy of errors like failure to have windows on a truck, windows too heavy to deliver or pick-up. Yes, I still have windows and equipment sitting on property and it's 20 July. I've attempted to escalate the issue outside of their regional president area, but their Customer Service IVR has prompts, but they don't lead anywhere. I e-mailed and texted. I did get a text back, but the agent couldn't help me. She just directed me back to the local team. This company should invest in a Chief Customer Officer as their customer escalation process is a circular mess. At this point, we just want our money back. Until I get someone from corporate, I'll settle with hitting them on Trustpilot, Reddit and elsewhere until corporate calls.

Defective seal on all 5 lower clad panels on two ProLine 450 clad sliders leading to leaks that ruined finished basement below as water pours in through wood seams on the INSIDE of the panels. Pella lost a class-action suit on this. Purchased from Lowes in 2010, serial numbers were never entered with Pella so notification of class action never occurred. The LifeTime limited warranty claim is worthless. When I called Pella, I was told 'thank you for letting us know - is there anything else I can assist you with'. When I called Lowes, was told nothing we could do. Forced to caulk all panels to prevent any further damage but panels need to be replaced.

Aweful! The product itself is great. They truly make a great product. They just have abysmal customer service. You cannot get a return call. No one will EVER get back to you. If a window breaks you cannot get it fixed or replaced. No other glass company can repair a Pella and Pella itself will not help you. Once your windows are installed you are on your own.