PellaReviews of pella.com

On March 13, 2024 when I paid half down, I was promised my windows in 3 to 4 weeks. We received a phone call telling us that our windows were on the way and we should receive them on April 11, 2024, Yesterday were notified that we would not be receiving them until April 27, 2024. We are now on week 5. Construction has been on hold waiting on our windows. All of the crews that we have lined up were scheduled to start the beginning of this week based on what we were promised by Pella. This lie told to us by Pella has put a halt on our new house. I am very frustrated and wish I had gone with Anderson instead. If you need your windows soon, don't order from Pella. They will lie to you to get your business without a care of putting off your project.

I bought my sliding doors 2 years ago, a forty foot expanse, as well as another 30 feet on each of two sides. The four main sliders open in the middle to a beautiful expanse of 10 feet, each. Sadly, within a few months of the installation, the large doors went off the track. They are large and too heavy to pop back on so pella sent two large gentlemen to put them back on the track. This was the first time. There have been quite a few times since. And, the windows leak. In fact, I have taken photos of the outside showing from the bottom of the door. The weatherstripping was replaced but, they still leak, and whistle. Sounds like a boat horn when the wind blows. Scares my animals to death and renders my tv room useless. The service people are lovely, and so kind, but the four, main windows do not fit. I was told today that the deck outside the door is the problem and that the service team cannot help me. Same deck they measured when the doors were sold to me. No problem then. Also, I have been told that the “lifetime guarantee” written on my sales slip is not accurate. They don’t give lifetime guarantees. Pretty doors. But save your money.

I purchased a Pella window in the end of February 2024 with a contract stating I would have it and installed by the 1st of April 2024 at the very latest. They said they actually expected it delivered and installed my mid to late March. Every week they come up with a new date after the window doesn't arrive on the scheduled date. Pella refuses to provide any tracking information to even prove that they made the window and I had to pay 10% of the window and installation fee up front yet the window never arrived. Pella says "trust us we made it and put it on a truck you will get it eventually we just can't tell you when that will be." I have never heard of a company refusing to provide tracking on a product to prove that they made and shipped a product yet Pella say they do not have to provide any information and that you will eventually get the window you paid for but how long or when that will be who knows. Stay away from Pella if you actually need a window as you never know if you will ever get the window even though you paid for it. If you have a remodeling project that you needed the window before the remodel could take place look elsewhere as Pella is not reliable at meeting any delivery timeline and you never know when you will ever get your windows from them. Pella even goes on to say that they have different shell companies so you can never find the Pella that will take liability for this the Pella Corporation has so many shell companies you will never find out which one has any liability.

I purchased my house in 2002 with brand new Pella windows in, great selling point to have such a high quality window in the house. That’s what I thought until 3 years later the wood frame windows wrapped in aluminum are already rotting. After complaining I find out that there is a class action suit against them for these windows that initially won but was overturned later on for some BS lawyering. I’ve limped these windows along for as long as I can and finally have to replace them, but After this experience with Pella I’ll never use their windows again to allow them even an opportunity to show me if they have improved. As far as I am concerned if they put a product out that was this poor quality in the first place and they aren’t a company that has values. Do the right thing and recall your product that was bad from the get.

I entered into a contract November 2023 with Mountain View Pella Windows. They said at that time they would have 3 windows and a sliding glass door sometime in December 2023 or January 2024. Per the contract I put down a 50% deposit. They installed the windows and door January 22, 2024. It is the worst job I have ever seen. The one window has a thin irregular sharp edge that hurt my finger when I tried to open it. I had grabbed it on the sides of the thin lip, but it wouldn't go all the way up. It instead stopped halfway and then went back and forth from side to side rubbing my fingers raw. The other windows are filthy. The seams of the windows are black with something either growing in them or impregnated in them. There is caulk everywhere while missing areas that need a good bead of caulk. They lost the stickers to prove what windows they installed, but they look and act like cheap big box windows. I and an installer looked for over an hour searching the garbage for stickers but only found two of the four. I told the person in charge that day the windows were not satisfactory. He became very angry and physically threatening. The walkthrough was supposed to be January 23, 2024. No one showed up nor called. I have been trying to get a walkthrough ever since, but there has been no response to my calls or e-mails. I have not heard from anyone at Mountain View Pella with the exception of accounting demanding payment in full or they will put a lien on my house in which I reply I need my windows either repaired or replaced and to do that I need a walkthrough. I cannot use my windows and door for fear of repeat injury or changing any evidence needed for a walkthrough. It is just a nightmare. The door leads to the backyard, but I have to go out the front and all the way around to go to my backyard because I don't dare use anything until I have my walkthrough. UPDATE: July 25, 2024 I have found out by our Regional Building Department that MVP let their business license go to inactive December 1, 2023. They should have cancelled the contract at that time and refunded my deposit. Unfortunately, they came to our home under the guise of a legally operating business partially installing hazardous windows and demanding payment in full before completing them. I would recommend anyone thinking about doing a major job at their home to ask for a copy of the contractor's business license and insurance. Both of those items are required in our area to maintain an active business license, and it turns out for a good reason. I also am in the need of a good lawyer to get my deposit back. If someone reading this can help, I would be interested.

My problem with Pella Windows has been resolved due to the involvement of the store owner.

Poor installation,poor customer service and NO FOLLOW UP. Windows had to be reinstalled because first installer did not level the window. Many phone calls and emails were made and then they tried to send the first installer back! I specifically requested they not use them. So a new service date had to be scheduled. Everytime I called I was given the run around. This year our living room is freezing and I believe the first installers did not put foam insulation in the frame. I am beyond disappointed in this company.

RUN FROM PELLA!!! If I can prevent just 1 family from the NIGHTMARE experience of the bogus quality and customer service it will be worth it. TRUST THE OVER 80% 1 STAR REVIEWS, I don’t know of another company with consistent 1 (or zero) star reviews over the many different review sites. The experience is basically the same across the board of reviews, sub par quality and a company the doesn’t stand behind their garbage product. AGAIN RUN BABY RUN AND KEEP RUNNING AND THEN RUN SOME MORE. PELLA IS NOT THE WINDOWS OR DOORS YOU WANT ON YOUR HOME.