PellaReviews of pella.com

We had an outstanding experience with Pella Windows DFW, thanks to Ernie Borroto, our Replacement Sales Consultant. Ernie did a phenomenal job educating us on the quality, longevity, and logistics of installing the windows. He was always timely and maintained strong communication throughout the entire process. Ernie guided us every step of the way, even after the installation was complete. On installation day, he visited to ensure everything went smoothly and checked in on us, demonstrating his dedication to excellent customer service. He was flexible and helped us explore various financing options for the windows, making the process much easier for us. Ernie was always courteous and professional, and we believe all Pella consultants should follow his example. He's clearly the best at his trade and deserves a raise. We also want to commend Ashton and Mekshek, the father and son duo who installed our windows. Their expertise and seamless teamwork were evident in the flawless installation. They were professional, efficient, and a pleasure to work with. Overall, our experience with Pella Windows DFW was exceptional, thanks to Ernie, Ashton, and Mekshek. Highly recommended!

Pella windows claim to be superior, however I just purchased a home with Pella windows and doors, they have blinds between the glass and 1 window has a cracked. I contacted Pella and they forward my email to a local representative, we don’t support them windows any more we will give a quote to replace them. Who as a home owner can afford to replace top of the line windows and doors every 20 yearsThey won’t even provide literature to Support upkeep, Shame on them.

Good windows but the customer service sucks

Don't bother with this crap company. Their warranties are garbage. They tell you things are covered, then proceed to charge you $100s to have someone come out to take care of any warranty issues. Don't even bother if something breaks outside of the warranty. I had a blind break in a sliding door and they want to charge $700+ for a single blind!!!!!! They might as well ask for your first born child as well. I have three Pella doors currently, their products will never be in another property of mine again.

It's hard to add more to the host of 1* reviews, but perhaps this experience will be useful to other hapless Pella customers. We contracted with Pella for 20 Pella Reserve windows (7 fixed frame, 13 double hung) in June 2023 and they were installed Sept 2023 as promised. They indeed look great and we had chosen them as a very close match to the look of our 25-year old Lincoln wood windows. On the installation, an installer put his foot through the ceiling. No big deal, accidents happen, just fix it. The foreman had a worker patch it with spackling. I asked if they had used drywall tape, and he said it would be fine when it dried. Of course it wasn't and when they sent a tech to repair it properly, they had not informed him it was a 20' ceiling so he had to return in 2 weeks with scaffolding. Additionally, one of the double hung windows was completely the wrong size, even though the shipping label said it was the correct size. I asked the foreman how long to get another and he said maybe 2-3 days. Of course, it took two months under expedited delivery. The foreman (and subsequently other bosses) seem to treat customers like pliable dolts. So, two months later, the new window was installed. The tech said he didn't really like this Reserve window because it was so heavy and he showed me how difficult it was to raise and lower. After he left I saw there was daylight showing between the sash and the frame, maybe 1/4' and the fame was bowed so it was too tight at the top and bottom and way loose at the middle. (The window was not too heavy, it had been installed wrong!) Also the window mullions had excessive gaps. So a new window was ordered which showed up in two months. The new tech did a great job of installing it. Then we had some cold weather (20F, cold for MD) and we found signifiant drafts around 4 or so windows. (Some new one were ok but the new ones with gaps leaked more than the 25 year old Lincoln windows on the back of the house that we had not replaced) (All these problems relate to the 13 double hung windows: the 7 fixed frame windows are in an unused attic and seem to be good, at least from a distance.) The tech reinstalled the 4 windows so there were no drafts. But while doing smoke tests and IR temperature tests, we found 2 more that leaked. At this point the crew chief (?) of the original installers came out and fixed the 2 leaking windows, but gave me a hard time, saying that he would tighten them as much as I wanted, but that all windows leak. (Yes, in principle they do under severe conditions, but not significantly in mild weather. Also, I've used windows before, and they do slide up and down.) While he was here, I showed him a problem on of the few windows that had not been reinstalled. The lower sash releases by squeezing latches on either end that retract pins so the sash can be rotated inward and then cleaned or removed. On ours, the sash had to be raised to near the top and then wrestled from the frame. The crew chief examined this window and asserted that it was installed too tight but that was apparently the way I wanted them. I told him that I thought the window should work properly and it was their job, not mine, to install. After he left, I found that the pin on the sash was not retracting completely on one side. He had obviously seen this problem but had decided to b.s. me rather than fix it. Pella agreed to fix this. We went back and forth a a month or so, trying to get Pella to figure out whether this was a field repair or a new window was needed. Pella finally agreed to send someone for a field repair, but by that time Pella had visited >8 times after the initial installation, and so we decided to call it a day Conclusion: (1) If you go with Pella, be prepared to do their quality control (QC) for them. The installers are motivated to get out of the house as soon as possible. (2) While this experience is strictly with Pella Mid Atlantic, it looks from the reviews like a national problem.

I purchased 2 Pella 150 series vinyl sliding patio doors. They don't come with screen doors and local Pella dealer told me they are unavailable. How can that be. The universal type with extendable height options are too flimsy. Sorry I didn't go with another company.

Mediocre service, took more than 3 months to install windows and doors. The company issued permits after the installation causing me aggravating experience, instead of requesting permits before the installation. The whole process still ongoing and the team is entirely mediocre from the sales representative by being a sexual Do not buy for this company. Unpleasant experience. Project management of the entire team completely unpleasant.

French Doors I received were great. Buyer beware, if Pella branded door handles do not work at some point (it will happen), you'll need to wait 3-months to schedule a person just to visit and find out what's wrong, You cannot call a 3rd person lock smith as they do not service pella according to customer service. They stated this happens all the time in NJ with wait times with other locations booking for August. With this kind of service demand, hire more poeple, i was willing to pay for someone to come this week is more acceptable.