Peet's CoffeeReviews of peets.com

I was buying them since 4 years through their website. They just come up with minimum quantity buy. I love their K cups. Now they are offering 3 minimum quantity buy for each different type of coffee. So I buy varieties of 4. Now they make me have to order 3x4=12. Very disappointed. Bad. Just charge me shipping. You know why you making me have to buy 3 each minimum each varieties. Dont buy from them.

I don’t write reviews but I will here. I’m sorry to have had enough horrible experiences with Peets online that I have to stop ordering from them. They could have had a really good cash flow from me and I could have had more of those delicious special blends. Oh well

Dark roast House blend. Probably some of the worst coffee I have ever tasted. So overrated. Taste was chalky, almost sweet with an undertone of chocolate. Very funky. Back to some other dependable coffees.

Their stores have zero respect for customers, and sometimes even discriminate against people without cars

I made two orders online for shipment, and the first one went thru fine and has been delivered. The second with the same address and credit card was cancelled by Peet's computer a minute after it was confirmed. Tried again multiple times with same fail...multiple customer service calls/chats/emails/people all say dont know why and one even said order it on amazon since it I cant order from them WITHOUT A WHY?? No callbacks from management as promised by customer service agents. UPDATE: I was told I was blacklisted because I ordered from a different location than home (because I WAS ON VACATION)..so IT MUST BE FRAUD...sorry no way to fix the problem from here...go order on Amazon where the old stale beans are in stock.

Good morning, I am a daily customer of your Peet's here at grand street in south san francisco … everyday, i order the same - small regular coffee in a large cup filled with 2% milk. I spend an hour at least to just relax and watch other customers come in and out. Sometimes, i would come back for afternoon coffee. Today, i was surprised to be told i will be charged extra due to filling up my cup with 2 percent milk. I could've told that i can fill it up myself at the condiments area - however, it is not always tended with supplies. In which case, i think i will go back to starbucks, a block away, and spend my avg $5 per day in that store - they know me by my name, as i used to go there when your store was closed due to pandemic. I am hoping you will care to respond to this feedback whenever your time permits as i shall give you my benefit of the doubt. Most sincerely, Paul

Long-time customer gone. I was a subscription member for 15 years, but after today, I have quit. Bungled shipments, incorrect charges, and totally impersonal customer service that is like talking to robots. No followup from management. I'm done.

Better than Starbucks. If feels more real. Less chain. More comfortable better furniture. Coffee is strong and bold. I just went for the first time in Miami - I have to move now cuz there's none in Tampa. Best coffee I ever had.