Susan H.
Peets has the worst customer service.…
Peets has the worst customer service of any company I have ever done business with. On 12/21/20 I placed an order online and was overcharged. I spent 45 minutes on hold. The original order I was overcharged for was refunded and supposedly a corrected order was placed. When I never received confirmation of shipment I called them and was told they cancelled the corrected order. They told me they would place the order for me again, placing me on several holds. After 55 minutes they disconnected the call. I have not been able to contact them as they do not answer the phone and they do not reply to emails. Avoid this company unless you are willing to spend hours gettting order correctly placed. Horrible experience trying to deal with them!