Peet's CoffeeReviews of peets.com

There is no call center. You cannot order over the phone. The website is NOT user friendly. Great coffee but terrible website. They don’t offer 1 bag per month of a different kind subscription. They send it all at once. Never Again!

This is a review of Peet's Big Bang medium roast whole bean coffee. I purchased a 10.5 ounce bag that was on sale for $8.99 US at my local Meijers. Regular price is $10.99 US.. This coffee came packaged in a light weight resealable Mylar foil bag with a standard degassing valve. The package had very little information about the coffee inside, roast type and basic brewing instructions and expiration date. This is a blend of Arabica beans. Upon opening the bag the fragrance of the whole beans was pleasant, sweet and coffee like. Inspecting the beans I found a high-quality bean roasted to a medium roast in my opinion. This coffee had an expiration date of 5/2025. I ground 50 grams to my normal one notch course of medium on my Bodum Bistro burr grinder, again this coffee had a very pleasant fragrance. This 50 gram dose was brewed with 1.2 liters of cold filtered water in a Cuisinart Pure Precision CPO-850 automatic pour over coffee maker. The aroma from this coffee while brewing was almost non existent. Upon cupping I found this coffee to have a similar aroma, tasting this brewed coffee I found virtually no acidity, and a pleasant but not heavy mouth feel. This coffee was smooth on the palate but I found it to have very little actual coffee flavors...it was quite bland. The SCA rates coffees with a cupping score of 80 or higher as specialty grade coffees. Using their scoring system I rate this coffee at 78. Peet's is considered by most as the originator of the second wave coffee movement...the introduction of specialty coffee. As many of you may know my benchmark for coffee blends is Eight O'clock Original whole bean. This Peet's blend has a long way to catch up. While I could not find anything to dislike about Peet's Big Bang, I really could not find anything to like about it either. At a price on sale of 86 cents/ounce or $13.75/pound this is quite expensive for coffee that is less than mediocre, let's say I was underwhelmed...very underwhelmed. Who is this coffee for, anyone who has money burning a hole in their pockets or someone who is a name dropper. I seriously can not recommend this coffee, it was a huge disappointment and is not worth the money spent.

My husband have been loyal keurig customers since the machines were invented. We order all k cups from them. After a CA trip where we experienced Peet’s we switched over to Major Dickason’s. They have been excellent until the last few months. I was schooled by Keurig that the top of each k cup should be swelled up a little and now none of the Peet’s are, even those from the grocery store. It also tastes bitter. I called Peet’s, no prompt suited my purpose so I just picked one. The young man heard my story and said, “Oh, you are talking about HOT beverages…we just have cold ones here…let me give you that direct number.” It turned out to be Keurig! What is going on? They led me in circles, criticizing the water, the machine, the usual. I have gone back to Green Mountain…a shame.

I'm sitting in Peet's Coffee on 3rd Avenue in San Rafael opposite the Whole Foods and the server kind of entitled. While was talking to her doing my order trying to choose a pastry and a girl came through the door and cut the line and she took the her order before taking my order. I see this from time to time women taking preference over men to serve first. Her name was Jenjer. I'm so over this disrespectful treatment of men. Good luck

Great coffee, but mediocre subscription service. Major Dickasen Decaf is by far the best decaf around. But I'm disappointed in the really slow shipping for online orders. I have a regular subscription, and the website offers a button "SEND NOW" in case I'm running out. But "now" is 1-2 weeks later. It's not just shipping, which is unaccountably slow, but internal processing because it can be several days after pressing "SEND NOW" until I get an email saying "We're processing your order...". I suppose I'm comparing Peets with Amazon where orders are processed the same day and next-day delivery is common, and 2nd or 3rd day almost always. Just saying... it makes me want to cancel my subscription and go buy beans in person at a nearby (not Peet's) shop.

I love their coffee but have had endless issues with their subscription shipping service. Every month my shipment is delayed and once it’s shipped, takes 10 days or more to arrive. I think they’re using a camel to deliver its so slow. My coffee has also gotten lost more than once. Such a terrible online service for a big company. It’s like they don’t have coffee to ship or they don’t know how to fulfill online orders. Unreal and have been dealing w it for years. Their prices also increase every few months so now a 16oz ground is $20. It was $16 2 years ago. Customer service is kind but never know what’s going on. Gonna look for a new coffee soon