Peet's CoffeeReviews of peets.com

I referred a friend, reward was supposed to be $22 credit plus free shipping. Item sold out, Peets cancels order and reward. Customer service 24 hours reply, email and then another 24 hours, no answer. Online Customer Service no better than automaton plus contact 24 hours if then.

I love this coffee... that being said, I'd love it even more IF THEY'D SEND THE STUFF by something other than mule train. The delivery is very inconsistent. I shop on line most of the time for groceries, so having to go to the store to buy coffee because my shipment apparently went to Mongolia or somewhere is very annoying. Then they responded and told me they were replacing the "missing" order at no charge. That's great, except the replacement order has apparently gone the way of the first. What the heck, you guys??? JUST SEND ME MY COFFEE!!

I had a subscription, they sent stuff I had received already because they don’t read emails. They didn’t answer 2 emails. Their chat service doesn’t work well and I am done dealing with this horrid company. They didn’t include some items in an order and told me I was lying so I had to get my money from Visa.

I've just had my bank alerting me to a charge from this company I've never heard of them till now

Had horrible experience at PEET'S COFFEE Emarcadero location, store # 1097. I come here severa days a week at 5am, their posted hour for openning. Today I walked several blocks in the freezing cold to be told by manager April she's decided to open an hour late, 6am. I had come too far to return home and then come back, so myself and a crowd of customers were stuck outside for an hour in the dark and cold. I asked Store Manager April if we could at least wait inside and/or get some drip coffee. She bluntly said "no" with complete indifference to our discomfort. After an hour shivering in dark outside April finally unlocked the door an hour late. She didn't apologize, offer to make good on hardship her poor management skills caused, but was completely indifferent if not flippent toward customers' concerns, and became angry and rude when customers complained about innapropriate treatment. PEET'S COFFEE seriously needs to do a better job wih their management development. Been coming to this location 10 years before COVID. Pay $7 a pop for a coffee beverage each visit. I expect better treatment. April's a liability to PEET'S CORP, at least as a manager. She seems not to understand the responsability toward customersa manager bears.

I have seen the other reviews but I tend to let experience dictate my opinion. I gave this company a rating on my personal experience. I am that kind of a person. I respect until that respect is lost. Well I can say that my online and buying experience with this company has earned my experience. Peet’s does not have an outlet in my area so I base my experience on my online transaction only. I give Peet’s a 5-star rating based on my experience as a online buyer. From the sign-up registration to purchasing and delivery updates, oh yea and the aroma and taste I love it! The aroma of the Italian Roast Blend lingering in the air to the flavor of a freshly brewed batch of steaming deliciousness. Oh Yea! Taste so Great! Ihave tried many other brands of the same blend but I still rank Peet’s blend of the Italian Roast as one of my top rated blends.

I love their coffee but have had endless issues with their subscription shipping service. Every month my shipment is delayed and once it’s shipped, takes 10 days or more to arrive. I think they’re using a camel to deliver its so slow. My coffee has also gotten lost more than once. Such a terrible online service for a big company. It’s like they don’t have coffee to ship or they don’t know how to fulfill online orders. Unreal and have been dealing w it for years. Their prices also increase every few months so now a 16oz ground is $20. It was $16 2 years ago. Customer service is kind but never know what’s going on. Gonna look for a new coffee soon

TODAY I FINALLY GOT MY COFFEE! THE UPS DRIVER DIDN'T WANT TO WALK THE HALLS OF THIS APT. COMPLEX SO HE JUST SENT IT BACK! BUT THANKS TO THE VERY GOOD PEOPLE, WHO SELL THE VERY BEST COFFEE IN MY HUMBLE OPINION, WERE VERY PATIENT IN DEALING WITH A PROBLEM THAT WAS NOT THEIR FAULT.