PeerspaceReviews of peerspace.com

Very user friendly

Hosting on Peerspace has been a great for our venue. The platform makes it effortless to list our space, manage calendar availability, and connect with great guests. Payouts are smooth and the host tools are super easy to use. Highly recommend to any space owner looking to maximize their bookings

It's easy to book and host guests. Recent updates have made it easier to manage our profile and listing.

Difficult to navigate the website they actually charge people scout which would discourage somebody using the service

Website seemed to work fine. Mobile app also worked, although I had to hunt quite a bit to find the button to access customer service and a dialogue with either a bot or a person. Now I am awaiting news on collecting payment and have no notices to that effect yet.

The services provided by Peerspace have gone a long way to helping my small business succeed. Not only are they a great connection with clients, when I have needed their help, they have always been there. Year after year.

Peerspace provides me revenue I would not normally have had. It has been a great compliment to our business.

Peerspace has been a solid source of leads for our photo studio in Portland, and I want it to keep working well for both hosts and guests - which is why I see this as an opportunity to leave feedback. The platform's new zero-tolerance policy on off-platform communication is well-intentioned but too blunt in practice. I recently had a guest trying to book a short, late-night window for a wedding party. We both tried to share contact info through Peerspace's messaging to arrange a simple site visit, and both attempts got blocked. We ended up texting outside the platform just to schedule a walkthrough - but the booking and payment stayed on Peerspace the entire time, exactly as intended. The system currently can't tell the difference between a host trying to cut Peerspace out and a host just trying to schedule logistics for a booking that's staying on-platform. Part of the underlying issue is that listings don't have a way to price non-standard situations, like overtime or late-night minimums, so hosts and guests end up negotiating manually instead of just booking through the calendar. A universal host dashboard where all these features and pricing options could be toggled on or off based on what a specific booking needs would solve a lot of this at the root, instead of policing the workarounds it currently forces people into. Customer service is the other area that needs investment. I had a billing issue that took three days to resolve over an email thread - it got fixed, but it didn't feel like it was treated with much urgency. Peerspace is leaning heavily on AI-driven support, and especially for newer or younger hosts and guests still learning the platform, that creates more friction than it saves. Live agents, especially for anything time-sensitive like billing or a confused first-time user mid-booking, would go a long way. At the end of the day, we both make more money when this works well for hosts and guests alike. I'd rather solve this together than watch good bookings fall through the cracks.