Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.
Peerspace (peerspace.com) has 577 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
peerspace.com
Website
peerspace.com
Category
Malls & Marketplaces
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I like Peerspace overall but unfortunately, they allow some very unsavory and unkind people to host on their site. Being judgemental and racially biased based off of a profile picture is very counterproductive to being an event space renter. Tanya S. attitude and interaction was absolutely disgusting, I wish I could review her only. I attempted to request to book with another host and she just flat out never replied which was not hard for me to figure out is a race issue. It would be nice if Peerspace would at least screen and filter their host if they have an unlike for certain demographics of people.
TA
Tara A.
I was looking for a place to book my…
I was looking for a place to book my birthday party and found a great spot that affordable.. peer space shows it was available for the date I wanted. Peerspace says 48 hours for someone to respond. No one responded and my request to book expired. I finally got a message from someone from the venue and they say it's booked. I spoke to someone over text for the venue and they said peerspace doesn't have access to their whole calendar. They need a better way of communicating.
Response from PeerspaceDec 17, 2025
Hi Tara, we're sorry that your host took too long to respond and the booking request expired. We monitor these metrics behind the scenes and take action on hosts who don't respond quickly enough to booking inquiries. We understand how this can impact someone's experience on the platform and take it very seriously.
SN
Shani Nini Chronicles “.
Inappropriate Host
I gave it 2 stars because the event still went well for my guests. they had a great time and my wedding was still nice and intimate just the way I wanted it. My main issue is with the host. I was looking for more information and see one of the bad reviews was about the very same host. His name is Lee and he was terrible from day one. I tried to cancel the booking but I booked it less than 90 days from the event which was my weeding and I would only get half of what I paid for back. This might be long but here are my points of everything wrong with the host and how Peerspace really needs to do a better job at protecting the guests and needs to establish better regulations. I had to beg to get my review taken down. I only left a review because Lee harassed me for two days to leave a positive review.
1) I reached out first to ask a few questions and he half way answered them but, he was very responsive but the second I booked the place (Paid in full with no option to put a deposit down first) he was difficult to get ahold of. He ignored my multiple requests to visit the home and do a walk through until I got stern and explained to him how important a walk through is. I needed to do a second visit with my caterer to do a final walk through and for her to see where she should set up the food and bar.
2) The first time we came to visit, I let him know we were on our way and we arrived 10 minutes early. Like the other reviewer stated, he didn't introduce himself and didn't seem very hospitable at all. The first thing out of his mouth was "You're early but, ok come on in."
3) The place was cluttered. He said he would clean everything out but still... There was a huge projector stand at the end of the pool that we were not going to use and he agreed to take it down. the patio area where we wanted to set up a buffet style food area was cluttered and he said he would clear it. One of the tables along side the pool was missing an umbrella and he said he would fix that.
4) This is when I realized that he lived there. It's not exactly a big deal but, I wasn't expecting the host to always be there. He never mentioned that he fully lived there and would be involved the entire time.
5) He put my caterer under the impression that he had space in the refrigerator to store food. He did not. I had a cake that ended up melting and falling apart because we couldn't store it before it was ready to go out because there was no space to store it not to mention the fact that the inside of the tiny refrigerator smelled like rotted meat.
6) I asked if there is a way for us to come the day before or earlier in the day just to decorate and he tried to charge me. Fine I guess but, the very day of the event he then tells me we can come over whenever to start decorating.
7) On the day of the event, none of the things he agreed to do was done. The front of the house garage area was still filled with junk. We put a banner up to cover it. He didn't clean up the kitchen, the refrigerator was unusable, didn't take down the projector stand, didn't put the umbrella up, didn't clear out the patio area as agreed upon.
8) The concrete area of the patio was not leveled and my cousin almost tripped so, we decided to rearrange the bar set up in a way where no one would end up tripping and possibly getting hurt. He didn't like my mother in laws idea and started to argue with her about the set up.
9) He was at the event the entire time. Like the other guest said, he was eating the food, drinking the drinks, dancing, bothering the guests, took pictures without my consent and at my wedding, walking around in old rolled up jeans and no shoes. He was barefoot walking around.
10) He tried to keep the decorations and tried to keep the leftover food and bottles of wine and prosecco. We made sure to take it with us.
11) The very next day, he sent several texts hounding me to leave him a glowing review. I was not going to do it until my mother in law let me know she left some things there and wanted me to go and retrieve them because she did not want to interact with him ever again. I ask him if he had them and he did but jokingly threatened not to give them back until I leave him a review. I went ahead and left the review out of fear that he wouldn't give her stuff back.
I contacted Peerspace to ask for them to please take down my review but they wouldn't do it unless I gave them a reason. I just didn't want to have a review up at all to avoid anymore confrontations. They refused to take it down without a reason so, I just said he harassed me to leave one and it finally got taken down but now, I feel like other guests should know about this host and the positive reviews are not truthful.
I wouldn't say not to book here, but I would say to be very careful who you book with and do more research on the host before deciding to book with them.
Response from PeerspaceJun 21, 2025
Hi Shani,
Thank you so much for taking the time to leave your review. We're very sorry to hear about your experience.
As all hosts on our platform independently own and manage their spaces, they are responsible for supporting guests throughout their booking. We work hard to ensure a positive and safe environment for everyone, and when we receive a request to remove a review, we take the time to understand the full context. Reviews are required for each completed booking and are only removed under specific circumstances. They provide valuable insight for hosts and allow them to learn from guest feedback.
Our Community Guidelines, as outlined in our Terms of Service, require all users to communicate honestly and respectfully. Any behavior that harms, intimidates, or interferes with others' use of the platform is strictly prohibited. If harassment occurs, it's vital that we’re made aware so we can take appropriate action to protect future users and address the issue.
When you make a booking on the Peerspace platform, a cancellation policy—set by the host—is always attached. This policy determines the refund amount you may be eligible for if you cancel. The policy details are clearly disclosed at the time of booking. Please keep in mind that once you reserve a time slot, it becomes unavailable to others. Hosts often adjust their schedules to accommodate your booking, so cancellations can impact their planning.
Please rest assured that your feedback has been documented, and the host has been flagged for review by our Host Management team. We genuinely appreciate your understanding and your help in keeping our community safe.
SP
S.P.
Penalizes users for no reason.
I appreciate the service. However, those of us who rent our space are penalized if we allow an offer to expire. The problem is that we can't cancel the reservation if it turns out that we are unable to accommodate the prospective guest. Sooo, no option to cancel the request, but we are penalized if we allow it to expire? Make it make sense.
Response from PeerspaceJun 14, 2025
Hello S.P,
Thank you so much for leaving this review, we'd be happy to provide some clarity.
When booking requests are sent you have the option to decline or accept the request from your account. If you need to cancel an active booking you would submit a cancellation request by following these steps:
1. Navigate to the bookings tab of your account.
2. Click on the booking in question.
3. Click “Cancel Booking”, located at the top of the page.
4. You will need to include a reason for cancelling the booking and click the purple “Cancel Booking” button to finalize the cancellation request.
If you send an offer to a guest and it expires you are not penalized since it counts as a response to the guest. You are only penalized when you don't respond to an inquiry or a booking request.
We hope that clears up any confusion and thank you for this feedback!
TF
Tamara F.
Nope never again
Nope never again
Response from PeerspaceApr 11, 2024
Hi Tamara - Thank you for your review. We would like to hear more about why you left this review. Can you please submit a support ticket to us here: (https://support.peerspace.com/hc/en-us/requests/new). We will review and follow up shortly.
MA
Mark A.
No booking offers
No booking offers
Response from PeerspaceAug 9, 2023
Hi Mark,
Thank you for your review. We would love to help you generate more inquiries and bookings. Fortunately, there are many creative strategies that you can implement to gain a competitive edge. Please contact our customer experience team (https://support.peerspace.com/hc/en-us/requests/new) and we will be happy to provide you with more information.
BD
Bogged Down by P.
Unwieldy process for creating a listing
I had high hopes for putting my space up on Peerspace, but it took a week after I created my listing to even get a response to my emails.
I was limited to how many photos I could put up so I couldn’t create the listing that I wanted to and then once I posted it up, I wasn’t able to make any more edits so it’s sort of halted my new business endeavor. After several inconsequential emails waiting for listing approval, I finally got one back saying I need to put up more photos. I would have done so had the platform not prevented me from doing so!
It’s a very unwieldy process to get the booking started, and I’m just wondering what it would be like if they were actually a problem with such a long lead time in emails. Now that I’m reading other hosts’ reports on having difficulties when issues arise, I’m reluctant to continue with Peerspace.
Response from PeerspaceSep 8, 2022
Hello!
Thank you for your feedback and we're sorry to hear you had a frustrating experience activating your listings.
Unfortunately, we are unable to locate a Peerspace account under your name. We'd like to learn more about your specific situation to make things right and look into improving our process.
If you wouldn't mind reaching out to us at [email protected], it would be greatly appreciated.
We look forward to hearing from you.