PeerspaceReviews of peerspace.com

Peerspace has been a solid source of leads for our photo studio in Portland, and I want it to keep working well for both hosts and guests - which is why I see this as an opportunity to leave feedback. The platform's new zero-tolerance policy on off-platform communication is well-intentioned but too blunt in practice. I recently had a guest trying to book a short, late-night window for a wedding party. We both tried to share contact info through Peerspace's messaging to arrange a simple site visit, and both attempts got blocked. We ended up texting outside the platform just to schedule a walkthrough - but the booking and payment stayed on Peerspace the entire time, exactly as intended. The system currently can't tell the difference between a host trying to cut Peerspace out and a host just trying to schedule logistics for a booking that's staying on-platform. Part of the underlying issue is that listings don't have a way to price non-standard situations, like overtime or late-night minimums, so hosts and guests end up negotiating manually instead of just booking through the calendar. A universal host dashboard where all these features and pricing options could be toggled on or off based on what a specific booking needs would solve a lot of this at the root, instead of policing the workarounds it currently forces people into. Customer service is the other area that needs investment. I had a billing issue that took three days to resolve over an email thread - it got fixed, but it didn't feel like it was treated with much urgency. Peerspace is leaning heavily on AI-driven support, and especially for newer or younger hosts and guests still learning the platform, that creates more friction than it saves. Live agents, especially for anything time-sensitive like billing or a confused first-time user mid-booking, would go a long way. At the end of the day, we both make more money when this works well for hosts and guests alike. I'd rather solve this together than watch good bookings fall through the cracks.

Your fees are too expensive, its hard to make money on our end with the fees you take from the hourly rental and I found out you charge fees to the guest that book the spaces. so we know you all are not hurting for money

PeerSpace exposes your photo, name, job title, and event date, even after profile updates. Reviews lock in old info, and cleaning fees make prices unpredictable.

I have largely been very happy with the PeerSpace arrangement as a primary renter of photographic spaces/locations. However, I recently had to cancel my reservation on short notice (1 day) due to an emergency medical issue that had occurred with me. Not only did I lose my full rental amount, but I also had to absorb a lost deposit for the model that was booked. This cost me over 1,000 dollars. I got my $25.00 cleaning fee refunded (whoopee!). I am questioning the use of the site to book spaces in the future in lieu of this scenario repeating. I cannot afford to have this occur again. PeerSpace should consider a minimal processing fee in cases like this even if they required documentation to support the issue (medical or emergency issues). As is, this is not conducive to future bookings especially with new studios or locations. With previously rented spaces, at least I can reach out to the space managers directly and work something out without getting fully charged by PeerSpace. PeerSpace might consider offering cancelation insurance which might cover a majority of the lost funds to all parties. Bottom line: Why would I continue to use PeerSpace if the potential for a huge loss remains if a problem arises.

Peerspace was great as far as finding a venue. The space I rented was called IVENUE LA located in Glendale. The venue itself was nice but the staff was not accommodating, the male owner was originally rude to my mother but later apologized but they should have NEVER been rude to her in the first place. There was an Asian lady that was apart of the staff (sorry don’t know her name) who was no help at all and had a horrible attitude throughout our whole event. The lady owner was very nice, we had an issue with the music which took away from our event but she tried her best to help. Overall nice place as far as looks, but the staff needs to work on their customer service and be sure all the amenities you paid for are working properly.

Website is confusing and cumbersome. Having to sign in with a password each time a client and Peerspace host need to communicate is a frustrating process.

The process of searching leaves a lot to be desired... When I go to Peerspace to search for a specific location, it requires dates - which a VAST majority of the time I don't have yet. The search strings are also not even remotely helpful and often a specific search returns really bizarre results. When dealing with film and photography productions - the site leaves a LOT to be desired.

Photo details of the building; not just the space. What floor is the studio located on? Does the building have an elevator? Are there steps leading to the elevator? From the elevator to the studio, do you have to climb stairs? Or is it flat? Does the host provide a dolly? Where is the parking? Photo of the parking? Can you see the studio before renting? Photo details would help with what to bring.