PECRONReviews of pecron.com

I contacted Pecron inquiring about the E3800LFP with Extended batteries. Quick, professional, and Friendly service. Order two 3800 systems with 12 Extended batteries. The process with quick and without any hickups. The two 3800's and the 240V box arrived a couple of days ago in perfect condition. The batteries will be here in two days. I already have a rack system built and ready to mount the whole system on. Great people to work with, and excited to get the whole system together and hook it up to the house.

I have had a wonderful experience with customer service, specifically "Kein." I had some issues with a unit I bought and he has addressed every issue I had quickly and even gave me an upgrade considering what happened in my specific case. Thank you so much Kein for all your help in this situation, It really means a lot to me

I have owned my Pecron E3600 & EP3000 for over one year. Initial unboxing , assembly and operation went flawlessly. All cables and related items were enclosed with no missing items. My experience thus far has been exemplary in all respects. Their Technical/Customer Service has been very helpful in answering inquiries. As to the actual performance of my units, it has been as expected. I ran my Refrigerator for 4+ days, my 52" TV for 5+ days and computers, printer and charging stations on a continuing basis. I must send kudos to Manuel and Lily for their prompt response to any of this novices inquiries. Richard Shafer

Kein has helped me several times to help me learn app. Always responded usually next day to messages.

I have the E1000LFP. The unit fits my needs for portability over power. But having the expansion port gives me the ability to add capacity when needed. I've tested it up to 1900w continuous run time and found it to be rock solid but will see a decrease in VAC output after about 50% battery. Lowest I recorded was 114vac which is still within 5%. The unit struggles to, but will, start and run my 12amp circular saw. The inrush current on this saw is large, near 22amps and the E1000 handled it. I had an issue (self induced) and fried a few capacitors on the main control board. This was completely my fault as I mistakenly fed current into the 12v output port. I hadn't realized my brother's camper converter was still selected on and when his wife fired up their generator for coffee we back fed somewhere in the neighborhood of 50amps into the output port. Again, my fault. I contacted Pecron just to explain the situation in hopes that a warning or maybe firmware update could prevent another from frying their unit like I did. I was greeted kindly and asked some questions about my experience and if I would be willing to replace the board myself. I have an engineering background and have worked with electronics for years. I agreed to accomplish the work myself and Pecron sent me a new board free of charge! I am more than pleased to announce that the unit functions perfectly again. This is excellent modular design! My experience with their customer service has been first class all the way. I received timely responses and was treated more than fair. Lily, thank you! They have earned a lifelong customer after this experience.

Αγόρασα το 2400 στις 10 Ιανουαρίου και ακόμα δεν έχω παραλάβει, τους στέλνω email - chat - Tel δεν απαντάνε πουθενά και δεν έχω καμία ενημέρωση. /// Αλλάζω την αρχική κριτική μου το προϊόν μου έχει παραδοθεί κανονικά και έχουν κάνει και μερική επιστροφή χρημάτων για την ταλαιπώρια και παρέλαβα το τιμολόγιο. Δεν υπήρχε σκοπός να κρατήσουν τα χρήματα και να μην στείλουν το προϊόν αλλά μεγάλη καθυστέρηση

I ordered an F3000LFP to use in my camper trailer as my main power source with solar charging. When it arrived the first thing l did was to charge it with AC. From 60% to 100% in :15. I had a little trouble getting the app to work properly, but Lily at customer service helped me out with that and now it is functioning fine. The next day I hooked it up to my trailer on a temporary basis and it performed very well for what I used it for. I plan on working towards a more permanent installation in the days ahead. Overall, I am very pleased, both with the unit and with the customer service.

Pecron took my money, but can't deliver the E3600LFP I ordered, even after almost a month for a product that's listed in stock. On top of that, Pecron either didn't inform me or promised to ship my E3600LFP within days, and then didn't. Multiple times. All communication had to be initiated by me, never once was I informed proactively about issues with their order fulfillment. Then, when I had enough and gave them a deadline, Pecron again promised to send the unit, but didn't. The consequence of not meeting the deadline was a request for cancelation of my order, including a refund. Total silence since. So, nothing left but initiating the dispute process with my payment provider.