PECRONReviews of pecron.com

Αγορά solar panel 100 watt Pecron τον Oκτωβριο του 2026 για powerstation της ιδιας εταιριας και ενώ το πουλάει σαν συμβατό με όλα τα μοντέλα της , δεν διαθέτει το ανάλογο καλώδιο εντός της συσκευασίας για να συνδεθεί με το powerstation με αποτέλεσμα να μην μπορεί να δουλέψει το solar panel !!!! Σε επικοινωνία με την ίδια εταιρεία απλά σου λένε ένα συγγνώμη και σου ζητάνε να βγάλεις εσύ την άκρη για καλώδιο καθώς και οι ίδιοι δεν το διαθέτουν στην αποθήκη τους !!!! Με μια λέξη απαράδεκτοι δεν θα ξαναψωνίσω ξανά τίποτα από αυτούς ούτε θα προτρέψω κανέναν να αγοράσει προιόντα τους καθώς το after sales service department είναι τραγικό !!!!

I purchased my unit n April and during my first use noticed a problem. Somehow my $600 power station had less capacity than my $85 jump starter. I contacted Pecron support about the issue and also asked about upgrading my system to a larger capacity. They took the opportunity to try to upsell me and told me I simply had a small unit. Be careful with this company because they will take advantage of consumers not having technical knowledge to cheat you. I tried to tell them initially that I thought it was a BMI problem after trying to figure it out online, but I did not know enough to explain it in detail so they tried to charge me 2 shipping fees and $80 depreciation instead of honoring their warranty. Now they won’t call back and I have a $600 door stop that charges my phone for 30 minutes when the power goes out :( Edit 10/23: Email sent. Order #37974 through your website. My email thread shows messages received from support @pecron.com. I will update whether this issue is or isn’t resolved.

I ordered a pecron f5000 and three batteries on September 9th 2026. It was on back order at the time but stated it would ship out late September. It’s now October and I have not heard anything or received anything. I have emailed 4 separate times and called 4 times with no answer. At this point I feel like they took my money and scammed me. There is no update on a shipping date. I will be reach ing out to my bank if I don’t hear from them in the next 48 hrs as it’s well past the end of September shipping time frame with no communication. This is a terrible company. I watched the solar guys and several videos on how amazing this solar generator is but I just feel scammed. If I can not even get communication on shipping I hate to think what it will be like if I have an issue once I get the product.

I have never encountered a company in today's time (with the abundance of AI, outsourcing options, or international contracts for customer service), having ZERO customer support. I have repeatedly called, emailed, used the website contact form, etc. across the past several weeks and received absolutely NO return contacts. Today, out of sheer anger, I called back-to-back just for the fun of it. On the 8th call, someone eventually answered!! He gave no support, no answers, nothing... just "I've created a ticket and someone will be in touch within the next 48hours" before hanging up. Ummhmm, sure - his attitude did nothing to exude a sense of confidence that this will actually get handled appropriately! Its sad really, because their products are actually testing extremely well (right up there with the 4 big names that have dominated home based-solar/power station options, but at a significantly lower price point). However, they are obviously lacking in all other facets of appropriate business standards which are necessary to build reputation, brand recognition, and sustainability here in the US. Now I get to sink even more hours, trying to figure out how to return my partially delivered and damaged bundle (2 large solar panels) and also get refunded on the power stations that circled the east coast, got lost, got found, got relabeled and now are sitting unclaimed in California - which I can only assume they will NOT make easy. The shipping company acknowledged multiple errors made on their part (such as a new, untrained driver who misdelivered and mishandled the items), but kept saying that the shipper (aka Pecron) could have stepped in at any point and corrected the issue efficiently with "just a quick call." Instead... here I am. Thousands spent. Nothing to show for it. Hours lost and likely many more coming up in battle for them to collect their crap and give me a full refund! If this is how bad they are at just getting customers their purchased products, I can only imagine how bad they are when you have to contact them with something complex (failures, warranty, exchanges, etc.).

I purchased 2 e3600 over a month ago. One connected to the wifi and the other e3600 could not see the wifi. After a week of troubleshooting and 100 emails, pecron finally sent me a return label for replacement. Its been almost a month and still no replacement. I sent tons of emails and when they finally respond, it's just alot of gaslighting. I dealt with bluetti and ecoflow and never had an experience like this. Very bad first impression. I just purchased their equipment and it seems like I entered a very dark place. Lie after lie. I just sent them another email telling them that I will open a claim with my credit card since they are not honoring their warranty. Hey pecron, just in case u actually read these reviews, here is my official info so u can look it up. APP case AS-20260905-0174; order #48692-E3600LFP--e3151t210334 Update Oct 8, 2026: I received new e3600 from pecron yesterday. I was able to add the e3600 to the pecron app and log in through wifi. It wasn't easy especially when u have to communicate through email but pecron came through and honored their warranty. Updating to 4 stars since they kept their word in sending new unit.

I had it a E1000LFP for 4 months it wouldnt charge. They had it for 1 month as they didnt have the parts. I have had it back for 4 months, it is boken in the same way again. I will try a second return and see whay happens. It is a US amazon order ORDER # 113-7829433-9619467 You are about to repair it again.

I bought a power station from Pecron New Zealand I am very happy with the product and service. The after-sales service was very prompt when I had some minor issues that are now all sorted, thank you.

I purchased 8 solar panels and 4 of them got bad, so far. The support service were excellent and they refunded all of them.