PearWoodReviews of pearwood.com

Response from PearWoodOct 7, 2026

Hi Ana! So glad to hear the shampoo is feeling gentle on your hair, but we totally get why you'd want a deeper color. The tint is designed to build up gradually, so a few more washes should really help darken those stubborn white hairs around your face. If you still aren't seeing the medium brown you wanted after another try, please send us a direct message so we can step in and help. 💛

Response from PearWoodOct 7, 2026

Hi there, we're so sorry the application was difficult and that it didn't cover your grays. Putting in that effort only to miss out on the results you wanted is incredibly frustrating. Please reach out to our support team at [email protected] with your order details so we can step in and make this right for you.

Response from PearWoodOct 7, 2026

Hi Kate! 😊 So thrilled you love the product. The dispenser definitely shouldn't be a struggle, especially for folks dealing with hand pain. We really appreciate you sharing this, and we'll definitely pass your thoughts along to our packaging team to help us improve. Thanks so much for giving us a try! 💛

Response from PearWoodOct 6, 2026

Hi there! 😊 So happy to hear you're loving the color and how easily it blends. Making it simple to use is exactly what we were aiming for. Thanks so much for giving us a try and sharing your experience! 💛

Response from PearWoodOct 6, 2026

Hi Evelyn, we're glad it left your hair feeling soft, but we totally get your disappointment with the gray coverage. It’s definitely frustrating when a product doesn't give you the results you need, especially after giving it a couple of tries. We want to make your return as easy as possible. Please reach out to our support team at [email protected] with your order details so we can get your request sorted right away.

Response from PearWoodOct 6, 2026

Hi Olga, we're glad you loved how easy it was to use, but we're so sorry to hear about the shedding and the ingredient mix-up. It's really stressful when you notice extra hair falling out, and we completely understand why you'd want to stop. Thanks for sharing your helpful tip about wearing gloves to prevent staining, too. Please send us a direct message with your order details to [email protected] so we can step in and make this right for you.

Response from PearWoodOct 6, 2026

Hi Lorenza! We totally get how annoying a stubborn pump can be, and you're exactly right that the color will deepen as you keep using it. Sometimes giving the top a firm press or rinsing it under warm water gets things flowing again. If it's still stuck, please reach out to our support team at [email protected] so we can step in and make this right for you. Thanks for your patience and for giving us a try! 💛

Response from PearWoodOct 5, 2026

Hi Linda, I totally understand why you'd be disappointed with those results. It's really frustrating when grays don't cover well and the color isn't what you were hoping for. Please send us a direct message at [email protected] with your order details so we can get your refund sorted out right away.