PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
PearWood (pearwood.com) has 157 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
pearwood.com
Website
pearwood.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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The color depositing shampoo works well to cover gray hair- my hair is so soft afterwards using this shampoo and no chemical smell afterwards. My hands do get a little stained but not terribly, easy fix to wear gloves. I used the dark brown and it blends my grays very well.
Response from PearWoodSep 10, 2026
Hey! 😊 So glad the shampoo is giving you soft hair and blending those grays so well without any harsh smell.
Thanks for taking the time to share your experience with us — we truly appreciate you!
JT
Jodi T.
I have not received my product
I have not received my product, it was returned to the sender for some reason. I have reached out 6 times and no response from their support email. What good is the support email if nobody answers it!! What a scam. I'm disputing with my credit card and will tell everyone not to order from them!
Response from PearWoodSep 10, 2026
Hi Jodi, we're so sorry to hear you haven’t gotten your order and that our emails haven't reached you — we completely understand why you're upset. This is definitely not the experience we want for you. Please send us a direct message with your order number to [email protected] so we can step in and sort this out for you right away. We really want to make things right.💛
CF
Cf
I really wanted this product to work
I really wanted this product to work, especially considering the price. Unfortunately, the entire experience was a complete disappointment.
First, the delivery took far too long. I placed my order (#PW44071) on August 2nd and did not receive it until September 1st—almost a full month later. For a premium-priced product, I expected a much better shipping experience.
The packaging and bottle design are beautiful and definitely feel luxurious, but unfortunately, the actual product did absolutely nothing for my gray hair. I followed the instructions carefully, yet my gray roots were still completely visible afterward. It simply did not cover my grays at all. For a product this expensive, I don’t think that’s acceptable.
Overall, it feels like more effort and money went into creating beautiful, high-end packaging than into making the product actually work. The presentation is impressive, but between the month-long delivery and the complete lack of results on my gray hair, I am extremely disappointed.
Response from PearWoodSep 8, 2026
Hi there, so sorry to hear the product and delivery didn’t live up to your expectations—that sounds really disappointing, especially after waiting so long.
We always want our formulas to deliver great results for your hair, so we hate that this fell short for you. Please reach out to our team [email protected] directly with your order details so we can look into this and make things right for you.
Appreciate you giving us a try and sharing your feedback! 💛
DG
Donna G.
I really wanted this product to work
I really wanted this product to work. I did apply to dry hair, I guessed that was the correct thing to do. 2 or 3 pumps what a joke more like 9 to lather shoulder length hair. My hands and nails did stain. My Grey roots prevailed. I did notice that I got more clear product than anything not much dark. So very disappointing. It appears that they spent more on the bottle container design than the product. I tried it twice second time today 9/7. Order #PW65931
Response from PearWoodSep 8, 2026
Hi Donna, so sorry the product didn’t work out as expected! Since an uneven pump can throw off the formula and impact your results, we’d love to send you a fresh replacement. Please reach out to our team [email protected] with your order details so we can get that sorted for you right away. Appreciate you sharing your feedback with us! 💛
AZ
Azenaura
I super recommend it
I super recommend it. I got a bottle with a issue and a had a great customer service support. The product works great! Today is my birthday and I couldn’t have a better gift 🎁
Love it 🥰
Response from PearWoodSep 8, 2026
Hi Azenaura! Happy Birthday! 🎂 So thrilled to hear you had a great experience with our team and that the Pearwood is working so well for you. Thanks for celebrating with us and for sharing the love—wishing you the best day! 🎁💛
SP
Sukhi P.
Easy gray coverage
This is an easy to use Shampoo Color - I put it on and wait 15 mins and then shampoo and condition as normal.
Response from PearWoodSep 7, 2026
Hi Sukhi! 😊 So happy to hear the shampoo color is making your routine nice and easy — 15 minutes and done is what we love to hear! Thanks so much for sharing your experience and for being part of our family. 💛
DB
Diana B.
My experience with this company has…
My experience with this company has been terrible. The information on their website is inaccurate, the product took far too long to arrive, and when it finally arrived, they sent the wrong item. Worst of all, they have not responded to my requests for an exchange or refund. Very disappointing and unprofessional. I do not recommend this company.
Response from PearWoodSep 7, 2026
Hi Diana, so sorry for the rough experience and for keeping you waiting — that’s definitely not how we want things to go.
Please send us your order number here or email directly so our team can get the right item sent out or process your refund immediately. We appreciate your patience and really want to make this right for you. 💛
NF
Nora F.
Instructions are NOWHERE on the bottle or box
NOWHERE on the bottle, or the box or on any included instructions does it say to apply shampoo on dry hair. I wasted a lot of this expensive product.
If you are to create lather on your hands,HOW do you go about applying the palms of your hands to the roots?
I want a refund or a replacement to see if this product works.
It is difficult to pump straight into your hand as it seeps down an unnecessary edge.
Response from PearWoodSep 7, 2026
Hi Nora, totally get why this would be so frustrating—especially when trying a new product.
It sounds like applying it straight to your dry roots with your fingertips works much better than lathering in your hands first. We hear you on the bottle design too, and we'll share that feedback directly with our product team.
Please send us your order number so we can get a replacement or refund sorted out right away for you. 💛