PearWoodReviews of pearwood.com

Response from PearWoodAug 31, 2026

Hi Autumn! Completely understand why seeing a different origin than expected feels disappointing and frustrating. We use multiple fulfillment centers to get orders out, and shipments are assigned based on current stock levels at each location. Please send us a direct message with your order details so our team can check on your shipment for you. Thanks for sharing your feedback, and we appreciate you giving us the chance to help! 💛

Response from PearWoodAug 31, 2026

Hi there! 😊 So thrilled to hear you're loving how quickly and easily it covers those greys! Thanks a ton for sharing that helpful tip about wearing gloves—dry cuticles can definitely catch a little extra pigment, so that's super smart advice for other users. Really appreciate you being part of the Pearwood family and look forward to having you back!

Response from PearWoodAug 31, 2026

Hi Lesley! 😊 So glad you're loving the Pearwood and seeing great results. So sorry about that 4-week wait, though—that's definitely longer than expected, and we know how frustrating waiting can be. We're actively working to improve our shipping speeds so this doesn't happen again. Thanks so much for your patience and for giving Pearwood a try!

Response from PearWoodAug 28, 2026

Hi Luminita! 😊 So glad Chloe was able to step in and turn things around for you so quickly. Having smooth, helpful support makes all the difference, and we'll be sure to pass your sweet shoutout along to her!

Response from PearWoodAug 26, 2026

Hi Andrea! 😊 Hearing how much PearWood saved you in both time and money makes our day! Blending out brassy highlights and root grow-out at home is no small feat, so we're thrilled it gave you that salon-worthy result so quickly. Thank you so much for sharing your story and for being part of our family! 💛

Response from PearWoodAug 25, 2026

Hi Danielle! 😊 So glad Chloe could jump in and get that replacement bottle sorted out for you right away. Accidents in transit happen, but making sure you're taken care of is always our top priority. Thanks so much for taking the time to share this—we really appreciate having you with us! 💛

Response from PearWoodAug 24, 2026

Hi Linda! So sorry to hear PearWood didn't give you the coverage you were expecting—that's definitely frustrating. Since the dual-dispenser can sometimes pump unevenly on the first few uses, we would be more than happy to help you with a replacement. Please reach out to us directly through our customer support channel [email protected] so we can take care of this for you!

Response from PearWoodAug 24, 2026

Hi there, so sorry for the long wait and for missing your messages — that’s completely understandable to be frustrated. Please send us your order number directly so we can look into this right away and get your package sorted out for you. We appreciate your patience and want to make this right. 💛